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If You Need Assistance Or
Service
This section is designed to help you save the cost of a service call. First we outline possible problems,
their causes and their solutions. However, you may still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, you will need to provide a complete descrip-
tion of the problem, your appliance’s complete model and serial numbers and the purchase date. (See
page 2.) This information is needed to respond to your request properly.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please
check the chat-l below for problems you can fix. It could save you the cost of a service call.
PROBLEM
POSSIBLE CAUSE SOLUTION
Nothing will
operate
The power cord is not plugged
into a live circuit with proper
voltage.
Range is not properly connected
to gas supply.
A household fuse has blown or
a circuit breaker has tripped.
Controls are not set correctly.
The flow of combustion and/or
ventilation air to the range is
blocked.
Plug the power cord into a live circuit
with proper voltage. (See Installation
Instructions.)
Contact an authorized Roper service
technician to reconnect range to gas
supply. (See Installation Instructions.)
Replace household fuse or reset circuit
breaker.
Reset controls, if needed.
Remove blockage to airflow to and
around range.
The oven will not
The Oven Temperature Control
Push in and turn the Oven Tempera-
operate is not turned to a temperature
ture Control to a temperature setting.
setting.
Pilot is extinguished on standing Light pilot. (See “Lighting standing
pilot models.
pilots” on page 11.)
Burner fails to
The power cord is not plugged
Plug the power cord into a live circuit
light
into a live circuit with proper with proper voltage. (See Installation
voltage. Instructions.)
A household fuse has blown or Replace household fuse or reset circuit
a circuit breaker has tripped. breaker. In case of prolonged power
failure, manually light burners (see
paw
8).
Burner flames
are uneven
Burner ports are clogged.
Pilot is extinguished on standing
pilot models.
Burner ports are clogged.
Clean with a straight pin (see pages 17
and 20).
Light pilot. (See “Lighting standing
pilots” on page 11.)
Clean with a straight pin (see pages 17
and 20). If this fails, call an authorized
Roper service technician for service.
Burner flames lift
off ports, are
yellow, or are
noisy when
turned off
Contact an authorized Roper service
technician to check air/gas mixture.