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PROBLEM
Burner makes
popping noise
when on
POSSIBLE CAUSE
Burner is wet from washing.
Let dry.
SOLUTION
Control knob(s)
You are not pushing in before Push control knob(s) in before turning to a
will not turn
turning.
setting.
Cooking results The range is not level. Level range. (See Installation Instructions.)
are not what
you expected
The oven temperature seems too Adjust the oven temperature control. (See
low or too high. “Adjusting the oven temperature control” on
page 13.)
The oven was not preheated as
Preheat oven if called for in recipe.
the recipe calls for.
The recipe has never been Use only tested recipes from a reliable
tested or is not from a reliable
source.
source.
The pans are not the type or size Refer to a reliable cookbook for recom-
recommended in the recipe.
mended pan type and size.
There is not proper air circulation
Allow 1% to 2 inches (4-5 cm) on all sides
around pan when baking.
of the pans for air circulation.
Flame size does not fit the
Adjust flame size to fit cooking utensil.
cooking utensil being used.
When broiling, you have not
Completely close broiler drawer.
completely closed the broiler
drawer.
2. If you need assistance . . .
3. If you need service . . .
Call our toll-free telephone number. Dial free
from anywhere in the U.S.:
l-800-44-ROPER
(l-800-447-6737)
and talk with one of our trained consultants. The
consultant can instruct you in how to obtain
satisfactory operation from your appliance or, if
service is necessary, recommend a qualified
service company in your area.
For further information, write to:
Mr. William Clark
Contact the dealer from whom you purchased
the appliance or the authorized servicer in your
area. For help finding an authorized servicer in
your area, call our toll-free telephone number in
Step 2.
4. If you are not satisfied with
how the problem was
solved . . .
Consumer Assistance Representative
Roper Brand Appliances
2000 M-63
Benton Harbor, MI 49022
Please include a daytime phone number in your
correspondence.
l
Contact the Major Appliance Consumer Action
Panel (MACAP). MACAP is a group of inde-
pendent consumer experts that voices con-
sumer views at the highest levels of the major
appliance industry.
l
Contact MACAP only when the dealer,
authorized servicer and Roper Brand Appliance
warrantor have failed to resolve your problem.
Major Appliance Consumer Action Panel
20 North Wacker Drive
Chicago, IL 60606
l
MACAP will in turn inform us of your action.
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