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ENGLISH
TROUBLESHOOTING
This chapter summarizes the most common problems you could encoun-
ter with your machine.
If you are unable to solve the problem with the information below, visit
www.philips.com/support for a list of frequently asked questions or
contact the Philips Saeco hotline in your country.
The contact details can be found in the warranty booklet supplied sepa-
rately or on www.philips.com/support.
Machine actions Causes Solutions
The machine does not switch
on.
The machine is not connected to
the electric network, or the power
button is in the “O” position.
Connect the machine to the electric
network and turn the power button
to the “I” position.
The drip tray gets lled al-
though no water is drained.
Sometimes water is drained auto-
matically by the machine into the
drip tray to manage the rinsing of
the circuits and ensure optimum
machine performance.
This is seen as normal machine
behavior.
The red
icon is always
displayed on the machine.
The co ee grounds drawer was
emptied with the machine o .
The co ee grounds drawer must
always be emptied with the machine
on. Wait until the
icon is dis-
played before re tting the drawer.
The espresso is not hot
enough.
The cups are cold. Preheat the cups with hot water.
No hot water or steam is
dispensed.
The hole of the hot water/steam
wand is clogged.
Clean the hole of the steam wand
using a pin.
Make sure that the machine is
o and has cooled down before
performing this operation.
The Classic Milk Frother is dirty. Clean the Classic Milk Frother.
The espresso is not creamy
enough
(See note)
The blend is unsuitable, co ee is
not freshly roasted or the grind is
too coarse.
Change co ee blend or adjust the
degree of grind as explained in
the “Adjusting the Ceramic Co ee
Grinder” chapter.
The machine takes a long
time to warm up or the
amount of water dispensed
is too little.
The machine circuit is clogged by
limescale.
Descale the machine.
The brew group cannot be
removed.
The brew group is out of place. Turn the machine on. Close the ser-
vice door. The brew group automati-
cally returns to the initial position.
The co ee grounds drawer is
inserted.
Remove the co ee grounds drawer
before removing the brew group.