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63_ Troubleshooting
PROBLEM. POSSIBLE CAUSE SOLUTION
Food does not bake
or roast properly.
The oven controls have not been
set correctly.
• See the chapter on operating the oven.
The oven rack has been positioned
incorrectly or is not level.
• See the section on using the oven racks
on page 33.
Incorrect cookware or cookware of
improper size being used.
The oven sensor needs to be
adjusted.
• See the section on adjusting the
thermostat on page 47.
Food does not broil
properly.
The oven controls have been set
incorrectly.
• Press the BROIL pad.
The rack has not been properly
positioned.
• See the broiling guide on page 42.
Cookware not suited for broiling. • Use suitable cookware.
In some areas the power (voltage)
may be low.
• Preheat the broil element for 10 minutes.
• See the broiling guide on page 42.
The oven
temperature is too
hot or too cold.
The oven sensor needs to be
adjusted.
• See the section on adjusting the
thermostat on page 47.
Scratches or
abrasions on
cooktop surface.
The cooktop is being cleaned
improperly.
• Scratches are not removable. Tiny
scratches will become less visible in time
as a result of cleaning.
Cookware with rough bottoms
were used on the cooktop or
there were coarse particles (eg.
salt or sand) present between the
cookware and the surface of the
cooktop.
• To avoid scratches, use the recommended
cleaning procedures. Make sure cookware
bottoms are clean before use, and use
cookware with smooth bottoms.
Cookware has been slid across the
cooktop surface.
Brown streaks or
specks.
Boilovers have been cooked onto
the surface.
• Use the blade scraper to remove soil.
• See the section on care and cleaning of
the glass cooktop on page 56.
Areas of
discoloration with
metallic sheen.
Mineral deposits from water and
food have been left on the surface
of the cooktop.
• Remove using a ceramic-glass cooktop
cleaning cream.
• Use cookware with clean, dry bottoms.
The oven will not
self-clean.
The oven temperature is too high
to set a self-clean operation.
• Allow the range to cool and reset the
controls.
The oven controls have been set
incorrectly.
• See the section on self-cleaning on page
51.
A self-cleaning cycle cannot be started if the oven lockout feature has been
activated or if a induction surface element is on.
“Crackling” or
“popping” sound.
This is the sound of the metal
heating and cooling during
both the cooking and cleaning
functions.
• This is normal.
Excessive smoking
during a self-
cleaning cycle.
There is excessive soiling in the
oven.
• Press the CLEAR/OFF pad. Open the
windows to rid the room of smoke. Wait
until the self-cleaning cycle is cancelled.
Wipe up the excessive soil and reset the
oven for self-cleaning.
(IB_Better)NE595N0PBSR_AA_DG68-00430A-03_EN.indd 63 2013-05-20 �� 3:48:42