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28_ troubleshooting
troubleshooting
PROBLEM SOLUTION
The refrigerator does not
work at all or it does not
chill suffi ciently.
Check that the power plug is properly connected.•
Check if the set temperature on the digital display is warmer than the freezer or •
fridge inner temperature. If it is, set the refrigerator colder.
Is the refrigerator in direct sunlight or located near a heat source?•
Is the back of the refrigerator too close to the wall, preventing proper •
ventilation?
The food in the fridge is
frozen.
Check if the set temperature on the digital display is too low.•
Try setting the refrigerator to a warmer temperature.•
Is the temperature in the room too low? Set the refrigerator warmer.•
Did you store the food which is juicy in the coldest part of the refrigerator? Try •
moving those items to the other shelves in the fridge instead of keeping them in
the colder areas or bins.
You hear unusual noise or
sounds.
Check that the refrigerator is level and stable.•
Is the back of the refrigerator too close to the wall, preventing proper •
ventilation?
Try moving the back of the refrigerator at least 2 inches from the wall.
Was anything dropped behind or under the refrigerator?•
A “ticking” sound is heard from inside the refrigerator. It is normal and occurs •
because various accessories are contracting or expanding according to the
temperature of the refrigerator interior.
If it sounds as if something is hitting something else inside the refrigerator, this •
is normal. The sound is caused by the compressor operating at high capacity.
The cabinet-door sealing
area of the appliance is
hot and condensation is
occurring.
Some heat is normal as anti-condensators are installed in the vertical hinged •
section of the refrigerator to prevent condensation.
Is the refrigerator door ajar? Condensation can occur when you leave the door •
open for a long time.
Ice Maker is not producing
ice.
Did you wait for 12 hours after installation of the water supply line before •
making ice?
Is the water line connected and the shut-off valve opened?•
Did you manually stop the ice making function?•
Is the freezer temperature too warm? Try setting the freezer temperature lower.•
You can hear water
bubbling in the refrigerator.
This is normal. The bubbling comes from refrigerant circulating through the •
refrigerator.
There is a bad smell in the
refrigerator.
Check for spoiled food.•
Foods with strong odors (for example, fi sh) should be tightly covered.•
Clean out your freezer periodically and throw away any spoiled or suspicious •
food.
Frost forms on the walls of
the freezer.
Is the air vent blocked? Remove any obstructions so air can circulate freely.•
Allow suffi cient space between the stored foods for effi cient air circulation.•
Is the freezer drawer closed properly?•
Water dispenser is not
functioning.
Is the water line connected and the shut-off valve opened?•
Has the water supply line tubing been crushed or kinked?•
Make sure the tubing is free and clear of any obstruction.•
Is the water tank frozen because the fridge temperature is too low?•
Try selecting a warmer setting on the Digital display.
Auto close system does not
work with the freezer door.
Is there an imbalance between the right and left parts of the door?•
Open and close the door smoothly 1~2 times. After you do this, the auto close •
system usually works properly again.
Try opening the door smoothly to avoid unbalancing the right part and the left •
part of the door.