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24_ Troubleshooting
Troubleshooting
PROBLEM SOLUTION
The refrigerator
does not work at
all or it does not
chill sufficiently.
• Check that the power plug is properly connected.
• Check if the set temperature on the digital display is warmer than the freezer or fridge
inner temperature. If it is, set the refrigerator colder.
• Is the refrigerator in direct sunlight or located near a heat source?
• Is the back of the refrigerator too close to the wall, preventing proper ventilation?
The food in the
fridge is frozen.
• Check if the set temperature on the digital display is too low.
• Try setting the refrigerator to a warmer temperature.
• Is the temperature in the room too low? Set the refrigerator warmer.
• Did you store the food which is juicy in the coldest part of the refrigerator? Try moving
those items to the other shelves in the fridge instead of keeping them in the colder
areas or bins.
You hear unusual
noise or sounds.
• Check that the refrigerator is level and stable.
• Is the back of the refrigerator too close to the wall, preventing proper ventilation?
Try moving the back of the refrigerator at least 2 inches from the wall.
• Was anything dropped behind or under the refrigerator?
• A “ticking” sound is heard from inside the refrigerator. It is normal and occurs because
various accessories are contracting or expanding according to the temperature of the
refrigerator interior.
• If it sounds as if something is hitting something else inside the refrigerator, this is normal.
The sound is caused by the compressor operating at high capacity.
The cabinet-door
sealing area of the
appliance is hot
and condensation
is occurring.
• Some heat is normal as anti-condensators are installed in the vertical hinged section of
the refrigerator to prevent condensation.
• Is the refrigerator door ajar? Condensation can occur when you leave the door open for
a long time.
Ice Maker is not
producing ice.
• Did you wait for 12 hours after installation of the water supply line before making ice?
• Is the water line connected and the shut-off valve opened?
• Did you manually stop the ice making function?
• Is the freezer temperature too warm? Try setting the freezer temperature lower.
You can hear
water bubbling in
the refrigerator.
• This is normal. The bubbling comes from refrigerant circulating through the refrigerator.
There is a bad
smell in the
refrigerator.
• Check for spoiled food.
• Foods with strong odors (for example, fish) should be tightly covered.
• Clean out your freezer periodically and throw away any spoiled or suspicious food.
Frost forms on
the walls of the
freezer.
• Is the air vent blocked? Remove any obstructions so air can circulate freely.
• Allow sufficient space between the stored foods for efficient air circulation.
• Is the freezer drawer closed properly?
Water dispenser
is not functioning.
• Is the water line connected and the shut-off valve opened?
• Has the water supply line tubing been crushed or kinked?
• Make sure the tubing is free and clear of any obstruction.
• Is the water tank frozen because the fridge temperature is too low?
Try selecting a warmer setting on the Digital display.
Auto close
system does not
work with the
freezer door.
• Is there an imbalance between the right and left parts of the door?
• Open and close the door smoothly 1~2 times. After you do this, the auto close system
usually works properly again.
• Try opening the door smoothly to avoid unbalancing the right part and the left part of
the door.
Condensation or
water drops forms
on both sides
of fridge door’s
central part.
• Condensation or water drops may form if the humidity is too high while the refrigerator
is operating.
• If condensation or water drops appears on both sides of fridge door’s central part, turn
the Energy Saver mode off after removing the condensation.
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