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Entire cooktop does not operate
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that
are not the result of defective workmanship or materials in this appliance.
OCCURRENCE
POSSIBLE CAUSE/SOLUTION
Before You Call
• Solutions to Common Problems
Cooktop controls are locked. Set the cooktop controls to unlock the Cooktop
(See p. 11 for further instructions).
Make sure household electrical circuit breaker is ON and that power is properly
supplied to the Cooktop.
Service wiring is not complete. Call 1-800-4-MY-HOME® for installation
assistance (See back cover).
Electrical power outage. Check house lights to be sure. Call your local electric
company for service.
Poor cooking results
Cooking Zone heats food too hot or
not hot enough
Cooking Zone does not heat food
Food does not heat evenly
Cooktop turns OFF while cooking The automatic shut-off feature will turn all of the Cooking Zones and the entire
Cooktop OFF after any Cooking Zone has been in continuous use for 18 hours.
Cooktop internal heat sensor has detected high temperatures inside the
appliance. Be sure the appliance vent holes are not blocked. (Refer to the
Installation Instructions supplied with the cooktop for more detailed
cooktop installation information).
Fluids spilled or object lying on controls area of cooktop. Clean spills or remove
object. Repower cooktop.
No cookware was placed on the Cooking Zone or cookware material type
incorrect for Induction Cooking (See Figs. 18 & 20).
Cookware bottom not large enough for Cooking Zone (See Fig. 19).
Cookware is warped or in poor condition (See Figs. 20 & 21).
Cookware is not centered on Cooking Zone (See Fig. 20).
Cookware resting on cooktop trim or does not rest completely on cooktop surface
(See Figs. 19 & 20).
No power to the appliance. Check steps under "Entire cooktop does not
operate" in this checklist.
Incorrect Cooking Zone control setting. Make sure the correct control is ON for
the Cooking Zone being used.
Incorrect power level setting. Adjust the power level setting higher or lower and
refer to recipe for guidance and adjust accordingly.
Lightweight or warped pans were used. Be sure to use good quality cookware
(Refer to Figs. 20 & 21).
Use only flat bottom, evenly balanced medium or heavyweight cookware. Heavy
and medium weight pans heat evenly. Because lightweight pans heat unevenly,
foods may burn more easily (See p. 8 for further information).
Adjust Cooking Zone power level setting until the proper amount of heat is
obtained.
Many factors affect cooking results. Adjust the recipe's recommended power
levels or cooking times.
Cookware is too lightweight or warped. Use heavier quality cookware so foods
being prepared may cook more evenly.