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Before You Call for Service
Problem May Be Caused By What to Do
Nothing works. Range not connected to electri-
cal power.
Check to make sure range power plug is
connected to electrical outlet.
Power is off. Turn on power at circuit breaker or fuse
box for electrical outlet range is con-
nected to. Check for tripped breaker or
blown fuse.
Power outage. Contact power company.
Igniters do not spark. Power not supplied to unit. See Nothing Works above.
Wet or dirty igniter. Clean and dry igniter and burner assem-
bly according to Care and Cleaning
section.
No flame. Igniter not working (no clicking
sound).
See Igniters do not spark above.
Wet or dirty igniter. Clean and dry according to Care and
Cleaning section.
Gas is turned off. Make sure the gas supply valve is in the
“ON” position.
Gas supply interrupted. Contact gas company.
Burner goes out at low set-
ting.
Low gas pressure. Contact gas company to have pressure
tested.
Air intake holes obstructed. Check to make sure none of the air slots
on range are obstructed.
Flame is distorted, yellow or
very large.
Burner parts are dirty or
clogged.
Clean and dry according to Care and
Cleaning section.
Burner parts are not properly
positioned.
Make sure burner is assembled according
to the Setting Up Your Range section.
Range set up to use a different
type of gas (natural or LP) or
set up for different altitude.
Have a qualified service technician check
to make sure that the range is set up for
the type of gas and the correct altitude.
Gas regulator is not installed or
faulty.
Have a qualified service technician check
the gas regulator.
Igniter continues to spark
(click) after flame ignites.
Burner is cold. Burners may continue to spark for up to
60 seconds when cold and set to low. See
Operating Your Range section for more
information on how to minimize.
Flame distorted by air draft. Minimize any air drafts around the cook-
top. Close nearby windows.
Wet or dirty igniter. Clean and dry according to Care and
Cleaning section.
Burner parts wet or dirty. Clean and dry according to Care and
Cleaning section.
Burner parts not properly posi-
tioned.
Make sure burner is assembled according
to the Setting Up Your Range section.
Power supply polarity is
reversed or not properly
grounded.
Have a licensed electrician check the elec-
trical outlet.
Orange glow on ceiling of
oven when broiling.
Normal operation. The IR broil burner igniter glows orange
off and on when the oven knob is set to
broil.