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TROUBLESHOOTING GUIDE/AFTER-SALES
SERVICE
Before calling After-sales Service....
Performance problems often result from simple
things you can find and solve yourself without
tools of any kind.
If your refrigerator does not work
•
Is the power plug plugged into a live socket
with the proper voltage?
•
Have you checked your home’s fuses?
If there are noises or vibrations
Most of the noises are normal. Hard surfaces
like the floor, walls, and cabinets can make the
noises seem louder. The following describes
the most common types of noises and what
may be making them.
• Slight hum
You may be hearing the refrigerator's fan motor
and moving air.
• Clicking noises
The thermostat clicks when the refrigerator
stops running and when it starts. The defrost
timer clicks when the defrost cycle starts and
stops.
• Water noises
When the refrigerator stops running, you may
hear a gurgling noise in the pipes for a few
minutes. You may also hear the defrost water
running into the defrost water pan.
• Ice maker noises
Since your appliance has an ice maker, you
may hear buzzing (from the water valve),
trickling water and the clatter of the ice falling
into the bucket.
If your ice maker does not work:
•
Has the freezer had enough time to become
cold? With a new refrigerator this may take
overnight.
•
Is the ice maker ON/OFF button set to ON?
•
Is the water turned on? Is water getting to the
ice maker?
•
Is there a water filter installed on the
refrigerator?
This filter may be clogged or installed
incorrectly. First, check the filter installation
instructions to ensure that the filter was
installed correctly and is not clogged. If
installation or clogging is not a problem, call
a qualified technician.
If there is water in the defrost pan:
•
This is normal in hot, damp weather. The pan
can even be half full. Make sure the
refrigerator is level so that the water does not
overflow.
If the edges of the refrigerator cabinet, which
come in contact with the door seal, are warm
to the touch:
•
This is normal in hot weather when the
compressor is running.
If the light does not work:
•
Have you checked your home’s fuses?
•
Is the power plug plugged into a live socket
with the proper voltage?
•
Has the light bulb burnt out?
In the case of burned out bulbs:
1.Always remove the power plug from the
socket.
2.See chapter “Maintenance and Cleaning”.
If the motor seems to run too much:
•
Is the condenser free of dust and fluff?
•
Are the doors properly closed?
•
Are the door seals properly fitted?
•
On hot days or if the room is warm, the motor
naturally runs longer.
If the door has been opened a lot or if a large
amount of food has been stored, the motor will
run longer to cool down the interior.
61502000GB.fm Page 48 Friday, April 22, 2005 5:00 PM