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5 VAIO Update
When your computer is connected to the Internet, VAIO Update automatically notifies you when critical software and
security information is posted on the support web site. Click the VAIO Update notice to open the VAIO Support web site
and view the information.
For users in Latin American countries or areas
Customer Information Center
If you do not find the information you are looking for at our site, you may call Sony directly. In order to receive the fastest and
most efficient services, please have the following information readily available:
1 Your VAIO computer model
You can find it at the lower right corner of the display on the laptops, and in the same place on the front panel of the CPU
on the desktops.
2 Your computer's serial number
You can find it on the back or bottom of the laptop or on the back of the desktop; the serial number is the last 7 digits of
the number below the barcode.
3 The operating system on your computer
4 The hardware component or the software program that is causing you the problem
5 A brief description of the problem