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CET/CEP Cooktop Care and Use Manual
Troubleshooting
HOW TO OBTAIN SERVICE
For authorized service or parts information, call 800/735-4328. We want you to remain a satisfied customer. If a
problem does come up that cannot be resolved in your satisfaction, please let us know.
Write: Thermador Customer Call Center, 5551 McFadden Avenue, Huntington Beach CA 92649 or call 800/
735-4328. Whether you write or call, please provide us with the Model Number, Serial Number and Date of
Original Purchase or Installation.
PAGE 16
Cooktop Care and Maintenance
QUESTION SUGGESTED SOLUTIONS
Before calling for service, check these suggestions to avoid unnecessary service charges.
Element cycles on the highest setting
Element cycles more than usual
A slight odor is noticeable when an
element is turned on
Flashing control lights
Cooktop controls will not turn on
The cooktop has switched itself off
Replacement razor blades for the
scraper
• This is normal. The temperature limiter operates
automatically to protect the glass ceramic surface
from extreme high temperature damage.
• Pan base is warped and not making full contact with
the heating surface.
• Base diameter of pan is too small for the size of the
element.
• Pan ingredients have boiled dry.
• Material of pan is a poor heat conductor; heat
transfers too slowly
• Element turned on without a pan in place.
(CET Models or CEP with Z
ONE SMART turned off.))
• It is normal and will disappear after several uses.
• Signals an incomplete setting; requires another
action.
For example, the flashing light rings require touching
a numbered heat setting.
• Control panel is LOCKED. Touch and hold Panel
Lock until the light turns off.
• Check the power source to see if a fuse has blown
or if the circuit breaker tripped.
• The Power Pad or Element Pad was unintentionally
touched. Reset the control.
• The scraper is packaged with single edge, stainless
steel blades. Use a standard single-edge blade for
replacement.