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Section Six: Service
GGS30/36/365 - GGSCV30/36/365 - SGS30 -SGS36G - SGSCV36G -
GGN30/36/365 - GGNCV30/36/365 - SGN30 - SGN36G - SGNCV36G
FULL ONE YEAR WARRANTY
Covers one year from date of installation, or date of occupancy on a new, or previously unoccupied dwelling.
Save your dated receipt or other evidence of installation/ occupancy date.
Thermador Will Pay For:
All repair labor and replacement parts found to be defective due to materials and workmanship.
Service must be provided by a Factory Authorized Service Agency, during normal working hours. For a
Service Agency nearest you, please call 800/735-4328.
Thermador Will Not Pay For:
1. Service by an unauthorized agency. Damage or repairs due to service by an unauthorized agency or the use
of unauthorized parts.
2. Service visits to:
• Teach you how to use the appliance.
• Correct defects or repairs due to improper installation. You are responsible for providing electrical wiring
and other connecting facilities.
• Reset circuit breakers or replace home fuses.
• Damage caused from accident, alteration, misuse, abuse, improper installation or installation not in
accordance with local electrical codes or plumbing codes, or improper storage of the appliance.
• Service labor during limited warranty period.
• Travel fees and associated charges incurred when the product is installed in a location with limited or
restricted access. (i.e., airplane flights, ferry charges, isolated geographic regions).
• Repairs due to other than normal home use.
This warranty applies to appliances used in residential applications; it does not cover their use in commercial
installations.
The warranty is for products purchased and retained in the 50 states of the U. S. A., the District of Columbia
and Canada. Should the appliance be sold by the original purchaser during the warranty period, the new
owner continues to be protected until the expiration date of the original purchaser’s warranty period.
Products for use in Canada must be purchased through the Canadian distribution channel to ensure
regulatory compliance and warranty coverage.
This warranty gives you specific legal rights. You may also have other rights which vary from state to state.
HOW TO OBTAIN SERVICE
• Contact the Factory Authorized Service Agent in your area
• Contact the Dealership where you purchased the appliance.
• Call the Thermador Customer Support Call Center at 800-735-4328
• Write us to at: Thermador 5551 McFadden Avenue, Huntington Beach CA, 92649
Thermador Commitment:
Thermador wants to ensure that we exceed your expectations of support not only with your current
appliance purchase, but well into the future. If an issue arises that is not resolved to your satisfaction, please
let us know by calling or writing to us at the telephone number or address shown above.
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WARRANTY