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S Use and maintenance manual – Rev.01 - 07/2006
CHAPTER 7 - TROUBLESHOOTING
If you have a problem with your machine please look at the table below to see if
the issue is covered. If not, please contact the retailer who should be able to resolve
the issue.
7.1. PROBLEMS DESCRIPTION AND SOLUTIONS
Problem Resolution
The machine will not switch on Check that the machine is plu
gg
ed into a
230-240 volt mains supply.
The coffee is not hot enough Pre-heat the coffee cup before use
Coffee comes out very slowly from
he spout
The pod holder filter may need cleaning
(see Par 6.3)
The spout may need to be cleaned out
(see Par 6.3)
The machine does not dispense
coffee through the spout.
Check that the pod assembly is properly
closed by pushing the gearlever as far
forward as you can. It should lock into
place.
If you have just finished using the steam
the boiler will need to cool down before
it can produce hot water for coffee.
Check that the steam button is not
pushed in. Again, allow the boiler to cool
down. This may take a few minutes.
If the problem persists contact the
retailer.
The pump can be heard working
but the machine does not dispense
water.
Checking the level of the water in the
reservoir and check that the water pipes
are able to reach the bottom of the
reservoir.
Check that the water pipes are not
kinked.
Switch off the machine and retry after a
few minutes or just open the steam
release knob for a few instant and retry.