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Units requiring warranty service must be returned to Town Food Service Equip-
ment Co., Inc. for repair. See Warranty on page 15. Call us at (718)388-5650
with your model and serial number and request authorization to return for war-
ranty repair(RGA). Non-warranty parts are available by calling us at (718)388-
5650.
11
(718)388-5650 (800) 221-5032 except NY fax: (718)388-5860 townfood.com
Air Shutter Closed
Excessive Air Adjust/Close Air Shutter
Check Rating Plate. Confirm
unit is connected to
correct type of gas
DIFFICULTY
REMEDY
CAUSE
Pilot and Main Burner
Shut off while cooking
Spillage on Pilot
Pilot orifice clogged
Insufficient gas pressure Check gas pressure.
Insure all gas valves are
open
Sensing Element is worn out Replace Sensing Element per
instructions on page 10
Clean or replace pilot orfice
Clean or replace pilot burner
Insufficient Pilot Burner
flame
Insufficent gas pressure Check gas pressure.
Insure all gas valves are
open. Contact your gas
supplier if problem persists
Main orifice blocked Clean or replace main
orifice
Main Burner flame is
yellow. Black soot
collects on bottom of
rice pot
Unit connected to incorrect type
of gas
Adjust/open Air Shutter
Spillage on Main Burner or
blockage inside Main Burner
Clean or replace main burner
Flame lifts off main
burner
Spillage on main burner Clean or replace main
burner
Boiling over
Too much water
Cook with proper amount of
water. See instructions
Pot interior turns gray Rice pot is put away for a long
time without having been
washed
Thoroughly wash pot and
dry
Pot is sterilized by boiling water
but turns gray
Discoloration will not harm
rice pot or rice
TROUBLE SHOOTING