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Standard guarantee
conditions
We, Tricity Bendix, undertake that if
within 12 months of the date of the
purchase this Tricity Bendix
appliance or any part thereof is
proved to be defective by reason
only of faulty workmanship or
materials, we will, at our option
repair or replace the same FREE OF
CHARGE for labour, materials or
carriage on condition that:
The appliance has been
correctly installed and used only
on the electricity supply stated
on the rating plate.
The appliance has been used for
normal domestic purposes only,
and in accordance with the
manufacturer's instructions.
The appliance has not been
serviced, maintained, repaired,
taken apart or tampered with by
any person not authorised by us.
All service work under this
guarantee must be undertaken
by a Tricity Bendix service
centre.
Any appliance or defective part
replaced shall become the
Company's property.
This guarantee is in addition to
your statutory and other legal
rights.
Home visits are made between
8.30am and 5.30pm Monday to
Friday. Visits may be available
outside these hours in which case a
premium will be charged.
Exclusions
This guarantee does not cover:
Damage or calls resulting from
transportation, improper use or
neglect, the replacement of any
light bulbs or removable parts of
glass or plastic.
Costs incurred for calls to put
right an appliance which is
improperly installed or calls to
appliances outside the United
Kingdom.
Appliances found to be in use
within a commercial
environment, plus those which
are subject to rental agreements.
Products of Tricity Bendix
manufacture which are not
marketed by Tricity Bendix.
European Guarantee
If you should move to another
country within Europe then your
guarantee moves with you to your
new home subject to the following
qualifications:
The guarantee starts from the
date you first purchased your
product.
The guarantee is for the same
period and to the same extent
for labour and parts as exists in
the new country of use for this
brand or range of products.
This guarantee relates to you
and cannot be transferred to
another user.
Your new home is within the
European Community (EC) or
European Free Trade Area.
The product is installed and
used in accordance with our
instructions and is only used
domestically, i.e. a normal
household.
The product is installed taking
into account regulations in your
new country.
Before you move please contact
your nearest Customer Care centre,
listed below, to give them details of
your new home. They will then
ensure that the local Service
Organisation is aware of your move
and able to look after you and your
appliances.
France Senlis +33
(0)3 44 62 28 28
Germany Nürnberg +49
(0)911 323 2600
Italy Pordenone +39
(0)1678 47053
Sweden Stockholm +46
(0)20 78 77 50
UK Newbury +44
(0)1635 525 542
50
GUARANTEE CONDITIONS
BS 631/BS 641-311240411