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Use & Care Manual
16
Troubleshooting
Problem
Cause
Possible Remedy
Nothing works
Cooktop not connected to proper
electrical circuit.
Fuse is blown or circuit breaker is tripped.
No electricity to the cooktop.
Have electrician verify that the proper
rated cooktop voltage is being supplied
to the cooktop. Have electrician replace
fuse or reset circuit breaker.
Have electrician check your power
supply.
Heating elements do not heat
properly
Improper cookware is being used.
Select proper cookware as outlined in
the Cooktop Operation section of this
manual.
Glass ceramic surface is see-
through or appears to be red
in color.
Under direct or bright lighting, you will
sometimes be able to see through the
glass and into the chassis due to its
transparent quality. You may also notice a
red tint under these conditions
These are normal properties of black
ceramic glass panels.
Cooktop is in lockout mode.
Unlock cooktop.
Lock Key blocked after rst
connecting or unresponsive
touch control.
When rst connecting electrically or
after a power failure, any direct strong
light over the sensor area may affect the
touch control functionality.
When powering on the unit make sure
that no strong light is shining
direct over the touch control zone, it
can compromise the start-up sensor
calibration resulting in an unresponsive
touch control.