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Service Information
If your oven should fail to operate, check to see whether the
circuit breaker is open or the fuse is blown.
If service is required, call your Viking dealer or authorized service
agency. The name of the authorized service agency can be
obtained from the Viking dealer or distributor in your area.
When you call for service, have the following information readily
available:
• Model number
• Serial number
• Date of purchase
• Name of dealer from whom purchased
Clearly describe the problem that you are having. If you are
unable to obtain the name of an authorized service agency, or
if you continue to have service problems, contact Viking
Range Corporation at 1-888-VIKING1 (845-4641), or write to:
VIKING RANGE CORPORATION
PREFERRED SERVICE
1803 Hwy 82W
Greenwood, Mississippi 38930 USA
Record the following information indicated below. You will need
it if service is ever required. The serial number and model
number for your oven is located on the identification plate
mounted on the top left side of the oven door opening under the
control panel.
Model Number _______________ Serial Number____________
Date of Purchase ______________ Date Installed ____________
Dealer's Name _________________________________________
Address _______________________________________________
_______________________________________________________
If service requires installation of parts, use only authorized parts to
ensure protection under the warranty.
This manual should remain with the oven for future reference.
Product Care
Product Care
PROBLEM POSSIBLE CAUSE AND/OR REMEDY
1. Oven will not function. Oven is not connected to electrical power.
Have electrician check power circuit breaker,
wiring and fuses.
2. Oven does not Door is not shut tight enough for
operate in self-clean. automatic door latch to lock.
3. Oven is not clean Temperature control knob not rotated all
after self-clean cycle. the way past clean until it stops.
4. Broil does not work. Temperature control knob is rotated too
far past broil position.
5. Door will not open. Oven is still in self-clean mode. If oven is
hot, door latch will release when a safe
temperature is reached.
6. Oven light will not work. Light bulb is burned out.
Oven is not connected to power.
Trouble Shooting Guide