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■ Is the food packaged correctly? Check that all food is
securely wrapped. Wipe off damp food containers before
placing in the refrigerator.
■
Are the controls set correctly for the surrounding
conditions? Refer to the “Using the Control(s)” section.
■ Was a self-defrost cycle completed? It is normal for
droplets to form on the back wall after the refrigerator self-
defrosts.
The doors are difficult to open
■
Are the gaskets dirty or sticky? Clean gaskets and the
surface that they touch. Rub a thin coat of paraffin wax on the
gaskets following cleaning.
The doors will not close completely
■ Are food packages blocking the door open? Rearrange
containers so that they fit more tightly and take up less
space.
■
Is the ice bin out of position? Push the ice bin in all the way.
■
Are the crisper cover, pans, shelves, bins, or baskets out
of position? Put the crisper cover and all pans, shelves, bins,
and baskets back into their correct positions. See the
“Refrigerator Features” section for more information.
■ Are the gaskets sticking? Clean gaskets and the surface
that they touch. Rub a thin coat of paraffin wax on the
gaskets following cleaning.
■
Does the refrigerator wobble or seem unstable? Level the
refrigerator. Refer to the “Door Closing and Alignment”
section.
■
Were the doors removed during product installation and
not properly replaced? Remove and replace the doors
according to the “Reversing the Door Swing” section, or call
a qualified service technician.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
only use FSP
®
replacement parts. FSP
®
replacement parts will fit
right and work right, because they are made with the same
precision used to build every new WHIRLPOOL
®
appliance.
To lo cate FSP
®
replacement parts in your area, call our Customer
Interaction Center telephone number or your nearest designated
service center.
In the U.S.A.
Call the Customer Interaction Center toll free: 1-800-253-1301.
Our consultants provide assistance with:
■
Features and specifications on our full line of appliances.
■ Installation information.
■ Use and maintenance procedures.
■
Accessory and repair parts sales.
■ Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■ Referrals to local dealers, repair parts distributors, and
service companies. Whirlpool designated service technicians
are trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the Whirlpool designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to Whirlpool
Corporation with any questions or concerns at:
Whirlpool Brand Home Appliances
Customer Interaction Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
In Canada
Call the Whirlpool Canada Inc. Customer Interaction Center toll
free:
1-800-461-5681 Monday to Friday 8:00 a.m. - 6:00 p.m. (EST).
Saturday 8:30 a.m. - 4:30 p.m. (EST).
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Referrals to local dealers.
For service in Canada
Call 1-800-807-6777. Whirlpool Canada Inc. designated service
technicians are trained to fulfill the product warranty and provide
after-warranty service, anywhere in Canada.
For further assistance
If you need further assistance, you can write to Whirlpool Canada
Inc. with any questions or concerns at:
Whirlpool Canada Inc.
Customer Interaction Center
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
Accessories
(for some models)
To order accessories, call 1-800-442-9991 and ask for the part
number listed below or contact your authorized Whirlpool dealer.
In Canada, call 1-800-807-6777.
Stainless Steel Cleaner & Polish
Order Part #4396095