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Requesting Assistance or Service
Before calling for assistance or service, please check “Troubleshooting” on page 19. It may save you the cost of a
service call. If you still need help, follow the instructions below.
For assistance or service in the U.S.A.:
1. If you need assistance* . . .
Call the Whirlpool Consumer Assistance Center
L!a
telephone number. Dial toll-free from
w
anywhere in the U.S.A.:
1-800-253-l 301
and talk with one of our trained consult-
ants. The consultant can instruct you in
how to obtain satisfactory operation from your
appliance or, if service is necessary, recommend a
qualified service company in your area.
If you prefer, write to:
Mr. William Clark
Consumer Assistance Representative
Whirlpool Corporation
2000 North M-63
Benton Harbor, Ml 49022-2692
Please include a daytime phone number in your
correspondence.
2. If you need service* . . .
Whirlpool has a nationwide network of authorized
El
Whirlpool service companies. Whirlpool
service technicians are trained to fulfill
SERVICE
the product warranty and provide after-
warranty service, anywhere in the United
States. To locate the authorized
Whirlpool service company in your area, call our
Consumer Assistance Center telephone number (see
Step 1) or look in your telephone directory Yellow
Pages under:
l
APPLIANCE-HOUSEHOLD-
* WASHING MACHINES 8
MAJOR, SERVICE 8 REPAIR
DRYERS, SERVICE&REPAIR
-See Whirlpool Applmces or
See- WhIrlpool Appliances or
Authorzed Whirlpool Servce
Aulhonzed Whlripool Sew~ce
(Exampie XYZ Serwe Co )
[Example- XYZ Serace Co )
3. If you need FSP@
replacement parts . . .
FSP is a registered trademark of Whirlpool
Corporation for quality parts. Look for this symbol of
quality whenever you need a replacement part for your
WHIRLPOOL@ appliance. FSP replacement parts will
fit right and work right, because they are made to the
same exacting specifications used to build every new
WHIRLPOOL appliance.
To locate FSP replacement parts in your area, refer
to Step 2 or call the Whirlpool Consumer Assistance
Center number in Step 1.
4. If you are not satisfied with how
the problem was solved . . .
l Contact the Major Appliance Consumer Action
Program (MACAP). MACAP is a group of indepen-
dent consumer experts that voices consumer views
at the highest levels of the major appliance industry.
l Contact MACAP only when the dealer, authorized
servicer, and Whirlpool have failed to resolve your
problem.
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606
l MACAP will in turn inform us of your action.
l When asking for help or service:
Please provide a detailed description of the problem, your appliance’s complete model and serial numbers,
and the purchase date. (See page 2.) This information will help us respond properly to your request.
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