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If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Par-t 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center (U.S.A. only) or an authorized Whirlpool@ service company for
help or calling for service, please provide a detailed description of the problem, your
appliance’s complete model and serial numbers and the purchase date. (See page 2.) This
information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM POSSIBLE CAUSE
SOLUTION
Nothing will The power cord is not plugged
Plug the power cord into a live circuit with
operate into a live circuit with proper
proper voltage. (See Installation Instruc-
voltage. tions.)
Range is not properly con-
Contact an authorized Whirlpool@ service
netted to gas supply.
technician to reconnect range to gas
supply. (See Installation Instructions.)
A household fuse has blown or
Replace household fuse or reset circuit
a circuit breaker has tripped.
breaker.
Controls are not set correctly. Reset controls, if needed.
The flow of combustion and/or Remove blockage to airflow to and
ventilation air to the range is
around range.
blocked.
The oven
The Oven Temperature Control
Push in and turn the Oven Temperature
will not
is not turned to a temperature Control to a temperature setting.
operate
setting.
Pilot is extinguished on stand-
Light pilot. (See “Lighting standing pilots”
ing pilot models.
on page 11.)
Burner fails
The power cord is not plugged
Plug the power cord into a live circuit with
to light
into a live circuit with proper
proper voltage. (See Installation Instruc-
voltage.
tions.)
A household fuse has blown or
Replace household fuse or reset circuit
a circuit breaker has tripped.
breaker. In case of prolonged power
failure, manually light burners
(see page 8).
Burner ports are clogged.
Clean with a straight pin (see pages 19
and 23).
Pilot is extinguished on stand-
Light pilot. (See “Lighting standing pilots”
ing pilot models.
on page 11.)
continued on next page
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