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If you need service or assistance,
we suggest you follow these five steps:
1. Before calling for assistance...
Performance problems often result from little
things you can find and fix yourself without tools
of any kind.
If your dishwasher will not run, or stops during
a cycle:
l
Is the door tightly closed and securely
latched?
l
Has the cycle been correctly set?
l
Is the water turned on?
l
Have you checked your home’s main fuses or
circuit breaker box?
l
Is the dishwasher wired into a live circuit with
the proper voltage?
l
If the motor has stopped because of an over-
load, it will automatically reset itself within a
few minutes. If the motor does not start, call for
service.
If your dishwasher seems to run too long:
l
Are you using POTS & PANS Cycle or HI-TEMP
WASHING Option? The dishwasher may be
waiting for the water to heat.
l
Is your household water temperature set too
low? Low water temperature settings will
cause longer dishwasher operating times.
If water remains in the dishwasher:
l
Has the cycle completed?
l
A small amount of remaining water is normal.
l
Is drain air gap clogged?
If detergent remains in the covered detergent
cup:
l
Is the bottom rack in backwards? (The rack
bumpers should be at the front.)
l
Is the dishwasher detergent fresh and dry with-
out lumps?
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Is the cycle completed?
If you hear grinding, grating, crunching, buzz-
ing sounds:
l
A hard object has probably entered the
POWER CLEAN Module. The sound should
stop when the object is ground up.
2. If you need assistance?..
Call Whirlpool COOL-LINE’” service as-
sistance telephone number. Dial free from
anywhere in the U.S.:
1-800-253-1301
and talk with one of our trained Consultants. The
Consultant can instruct you in how to obtain sat-
isfactory operation from your appliance or, if
service is necessary, recommend a qualified
service company in your area.
3. lf you need service*...
Whirlpool has a
nationwide net-
work of franchised
TECH-CARE m Serv-
ice Companies.
TECH-CARE service
technicians are
trained to fulfill the
product warranty
and provide after-
warranty service,
anywhere in the United States. To locate TECH-
CARE service in your area, call our COOL-LINE
service assistance telephone number (see Step
2) or look in your telephone directory Yellow
Pages under:
APPLIANCES - HOUSEHOLD
ELECTRICAL APPLIANCES -
MAJOR - SERVICE 8 REPAIR MAJOR REPAIRING (L PARTS
OR
rVHlRLPOOL APPLIANCES WHIRLPOOL APPLIANCES
FRANCHISED [ECH CARE SERVICE FRANCHISED TECH CARE SERVICE
SEli\/f 't ('0 Ili'~\ V/);,S
.SGKi /c ‘E ~‘o.wt!4.~165
XYZ SERVICE CO XYZSERVICE CO
'23 Maple
99Y 9999
999-9999
OR
123 Maple
WASHING MACHINES, DRYERS
B IRONERS SERVICING
WHIRLPOOL APPLIANCES
FRANCHISEU TECH~CARE SERVICE
SEI:\‘I~‘~’ f‘O.MI’A IlkS
XYZ SERVICE CO
123 Maple 999.9999
4. If you have a problem?..
Call our COOL-LINE service assistance tele-
phone number (see Step 2) and talk with one of our
Consultants, or if you prefer, write to:
Mr. Robert Stanley
Division Vice President
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
5. If you need FSP’
replacement part&.
FSP is a registered trademark of Whirlpool Cor-
poration for quality parts. Look for this symbol of
quality whenever you need a replacement part
for your Whirlpool appliance. FSP replacement
parts will fit right and work right, because they are
made to the same exacting specifications used to
build every new Whirlpool appliance.
* If you must call or write, please provide: model
number, serial number, date of purchase, and a
complete description of the problem. This informa-
tion is needed in order to better respond to your
request for assistance.
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