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If you need service or
assistance, we suggest
you follow these four steps:
1. Before calling for assistance.. .
Performance problems often result from little things
you can find and fix yourself without tools of any kind.
It your refrtgerator will not operate:
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Is the electric cord plugged in?
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Is a fuse blown or a circuit breaker trapped?
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Is the Refrigerator Control turned ON?
I? there Is a rattling or jlngllng noise, or other
unfamlllar sounds:
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Is something on top or behind the refrigerator mak-
ing noise when the refrigerator is running?
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New features on your new refrigerator make new
sounds. You may be hearing air flowing from the
fans, timer clicks for the defrosting cycle, defrost
water drarning into the defrost pan
If your ice maker will not operate:
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Has the freezer had enough time to get cold? With
a new refrigerator, this might take overnight
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Is the signal arm ON., .rn the down posrtion?
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Is the water valve turned on? Is water getting to the
ice maker?
If there Is water in the defrost pan:
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In hot, muggy weather, this IS normal The pan can
even be half full. Make sure the refrigerator is level
so the pan doesn’t overflow.
If the ltght doesn’t work:
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Check fuses and circuit breakers. Make sure It’s
plugged in.
If a bulb Is burned out:
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See instructions for changing light bulbs on page
6. Use appliance bulbs only.
If the motor seems to run too much:
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Is the condenser, behind the base grille, free of
dust and lint?
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On hot days, or if the room is warm, the motor
naturally runs longer.
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If the door has been opened a lot, or if a large
amount of food has been put in, the motor will run
longer to cool down the interior.
Remember: Motor running time depends on dif-
ferent things: number of door openings. amount of
food stored, temperature of the room, setting of the
controls.
And, your new refrigerator may be larger than
your old one so it has more space to be cooled. It
also has a regular freezer instead of a frozen food
compartment. All this means better refrigeration and
may require more running time than your old one.
0
FSP IS a registered trademark of Whirlpool
Corporotlon for quallh/ parts Lmk for ttls symbol
of quality whenever you need a replacement
FSP
pofi for your WhIrlpool oppltance FSP
replacement parts will Rt right and work rlghl
:n
because they are mode to the same exacting
speclhcatlons used to build every new
Whirlpool appliance
2. If you need assistance’. . .
Call Whlrlpool COOL-LINE” service assls-
tance telephone number. Dlal free from:
Contlnental U.S. . . . . m . . . . . . . (800) 2531301
Mlchlgan . . . . . . . . . . . . . . . . . . . (800) 632-2243
Alaska & Hawail
. . . . . . . . . . . (800) 253-1121
and talk with one of our trained Consultants. The
Consultant can instruct you in how to obtain satisfac-
tory operatron from your appliance or, if service 1s
necessary, recommend a qualified service com-
pany in your area.
3. lf you need service*...
Whirlpool has a na-
tionwide network of
franchised TECH-CARE ’
Service Companies.
TECH-CARE service
technicians are trained
to fulfill the product
warranty and provide
after-warranty service,
States. To locate
TECH-CARE service in your area, call our COOL-LINE
service assistance telephone number (see Step 2) or
look in yourtelephone directory Vellow Pages under:
APPLIANCES-HOUSEHOLD-
ELECTRICAL APPLIANCES-
MAJOR-SERVICE h REPAIR
MAJOR-REPAIRING 6 PARTS
WHIRLPOOLAPPLIANCES
OR
WHIRLPOOLAPPLIANCES
FRANCHISED TECH-CARE SERVICE
FRANCHISED TECH-CARE SERVICE
SERVICE (‘OMPA VIES
SER V/C‘& (‘OMPA.V/ES
XYZ SERVICE CO
XYZ SERVICE CO
123 Maple
999.9999
123 Maole
999.9999
OR
WASHING MACHINES, DRYERS
L IRONERS-SERVICING
WHIRLPOOLAPPLIANCES
FRANCHISED TECH-CARE SERVICE
SERVI(‘E (‘OMPA.VlE‘~5
XYL SERVICE CO
123 Maole
999 9999
4. If you have a problem * . . .
Call our COOL-LINE service assistance telephone
number [see Step 2) and talk with one of our Consul-
tants, or if you prefer, write to:
Mr. Guy Turner, Vice President
Whirlpool Ccxporation
Administrative Center
2000 US-33 North
Benton Harbor. MI 49022
*If you must call or write, please provide: mcdel
number, serial number, date of purchase, and a
complete description of the problem. This informa-
tion is needed in order to better respond to your
request for assistance.
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