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If you need service or assistance, we suggest
you follow these four steps:
1.
Before calling for assistance...
Performance problems often result from little things
you can find and fix yourself without tools of any kind
If your refrigerator will not operate:
l
Is the power supply cord plugged into a live circurt
with the proper voltage? [See page 4 1
l
Have you checked your home’s main fuses or crrcurt
breaker box?
l
Is the Refrigerator Control turned ON?
If there is a rattling or jingling noise, or other un-
familiar sounds:
l
Is something on top or behind the refrrgerator mak-
ing noise when the refrigerator is running?
l
New features on your new refrigerator make new
sounds You may be hearing air flowing from the
fans, timer clrcks for the defrosting cycle, defrost
water draining into the defrost pan
If your ice maker will not operate:
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Has the freezer had enough time to get cold? With a
new refrigerator, this might take overnight
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Is the signal arm ON
in the down positron?
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Is the water valve turned on7 Is water getting to the
ice maker?
If there is water in the defrost pan:
l
In hot, muggy weather, this is normal The pan can
even be half full Make sure the refrigerator is level so
the pan doesn’t overflow.
If the lights are not working:
l
Have you checked your home’s main fuses or crrcuit
breaker box7
l
Is the power supply cord plugged into a live circuit
with the proper voltage? [See page 4.)
If a bulb is burned out:
l
See instructions for changing light bulbson page 7
Use appliance bulbs only
If the motor seems to run too much:
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Is the condenser, behind the base grille, free of dust
and lint?
l
On hot days, or if the room IS warm, the motor natu-
rally runs longer
l
If the door has been opened a lot. or If a large
amount of food has been put in, the motor will run
longer to cool down the Interior.
Remember:
Motor running time depends on drf-
ferent things: number of door openings, amount of
food stored, temperature of the room, setting of the
controls.
And. your new refrigerator may be larger than your
old one so it has more space to be cooled. It also has
a regular freezer instead of a frozen food compart-
ment. All this means better refrrgeratron and may re-
quire more running time than your old one.
2. If you need assistance*...
Call Whirlpool COOL-LINE@ service assistance
telephone number. Dial free from:
Continental U.S.
. . . . . . . . . . . . . (800) 253-1301
Michigan . . . . . . . . . . . . . . . . . . . . (800) 632-2243
Alaska & Hawaii . . . . . . . . . . . . (800) 253-1121
and talk with one of our trained Consultants. The Con-
sultant can instruct you in how to obtain satisfactory
operatron from your appliance or, if sewice is neces-
sary, recommend a qualified service company in
your area.
3. If you need service*...
Whirlpool has a na-
tionwide network of
franchised TECH-CARE
Service Companies.
TECH-CARE service
technicians are trained
to fulfill the produci
warranty and provide
after-warranty service,
anywhere in the United
States. To locate TECH-
CARE sewice in your area, call our COOL-LINE sewice
assrstance telephone number [see Step 21 or look in
your telephone directory Yellow Pages under:
APPLIANCES-HOUSEHOLD-
ELECTRICAL APPLIANCES-
MAJOR-SERVICE 6 REPAIR
MAJOR- REPAIRING L PARTS
OR
WHIRLPOOL APPLIANCES
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
FRANCHISE0 TECH-CARE SERVICE
SERVICE COMPA N/ES
SERVICE COMPANIES
XU SERVICE CO
XYZ SERVICE CO
123 Maple 999.9999
123 Maple. . . . . . 999-9999
OR
WASHING MACtilNES.DRYERS
6 IRONERS-SERVICING
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
SERVICE COMPANlES
XYZ SERVICE CO
123 Maple 999.9999
4. If you have a problem*...
Call our COOL-LINE sewice assistance telephone
number [see Step 2) and talk with one of our Consul-
tants, or If you prefer, write to
Mr Robert Stanley
Drvrsron Vice President
Whirlpool Corporation
2000 US-33, North
Benton Harbor, Ml 43022
*If you must call or write, please provide: model
number, serial number, date of purchase, and a com-
plete desc :rrption of the problem. This information is
need ed In
order to better respond to your request for
assistance.
0
FSP
d
FSP IS o reglslered trademark of Whirlpool
Corporation for quality ports Look for this symbol
of quality whenever you need CI replacemenl pad
for your Whirlpool appliance FSP replacement
parts WIII (11 rlghl and work rlght. because they ore
made lo the some exacting specifications used
lo butId every new Whirlpool appliance