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If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you
what to do if you still need assistance or service. When calling our Consumer Assistance Center for help
or calling for service, please provide a detailed description of the problem, your appliance’s complete
model and serial numbers and the purchase date. (See page 2.) This information will help us respond
properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please
check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM POSSIBLE CAUSE
SOLUTION
Your refrigerator
The power supply cord is not
Firmly plug power cord into a live circuit
will not operate
plugged into a live circuit with
with proper voltage. (See page 5.)
proper voltage.
A household fuse has blown or
Replace household fuse or reset circuit
circuit breaker tripped.
breaker.
The Refrigerator Control is not
Set Refrigerator Control to a numbered
set correctly. setting. (See page 7.)
Unfamiliar
sounds or a
rattling/jingling
noise
There is something on top of or
behind the refrigerator.
The sounds are normal.
Remove item from on top of or behind
the refrigerator.
New features on your new refrigerator
make new sounds. (See “Understanding
the sounds you may heaf on page 13.)
There is water in
This is normal in hot, muggy Make sure the refrigerator is level so the
the defrost pan
weather. The pan may even be
pan does not overflow.
half full.
The lights do
not work
A household fuse has blown or
circuit breaker tripped.
The power supply cord is not
plugged into a live circuit with
proper voltage.
The bulb is burned out.
Replace household fuse or reset circuit
breaker.
Firmly plug power cord into a live circuit
with proper voltage. (See page 5.)
Replace bulb. (See page 12.)
The optional ice
maker will not
operate
The freezer has not had
enough time to get cold.
The signal arm is in the OFF
(up) position.
The water valve is turned off.
Water is not getting to the ice
maker.
Allow the freezer time to get cold-this
could take overnight.
Push signal arm down to the ON
position. (See page 11.)
Turn the water valve on.
Check the water line for clogs or leaks.
The motor
seems to run
too much
The condenser coils are dirty.
It is hot outside or in the room.
Thedoorhasbeenopened
frequently.
A large amount of food has
been put in at one time.
Clean the coils (See page 15.)
On hot days, or if the room is too warm,
the motor naturally runs longer.
Open the door as few times as possible.
The motor will run longer in order to cool
down the interior when food is added.