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You can solve many common cooktop problems easily, saving you the cost of a possible service call. Try the
suggestions below to see if you can solve your problem without outside help. If the suggestions do not work,
see “Requesting Assistance or Service” on page 14 (In the U.S.A.), or on page 15 (in Canada).
Problem Cause
• The cooktop is not wired into a live
circuit with proper voltage.
• The cooktop is not properly con-
nected to the gas supply.
• A household fuse has blown or a
circuit breaker has tripped.
• A control knob is not set correctly.
• A household fuse has blown or a
circuit breaker has tripped.
• The burner is wet from being
washed.
• The burner ports may be clogged.
• The burner ports may be clogged.
• The burner needs cleaning.
• The air/gas mixture is incorrect.
• The cooktop is not level.
• The pan used is not the correct
type or size.
• The flame size does not fit the
cookware being used.
• The flow of combustion and/or ven-
tilation air to the cooktop is
blocked.
Problem
Nothing will operate.
The burner fails to light.
The burner flames are
uneven.
The burner flames lift off the
ports, are yellow, or are
noisy when turned off.
Cooking results are not
what you expected.
Solution
• Wire the cooktop into a live circuit
with proper voltage. (See installation
instructions.)
• Contact an authorized Whirlpool
service technician to reconnect the
cooktop to the gas supply.
• Replace household fuse or reset
circuit breaker.
• Push in the control knobs before
turning them.
• Replace household fuse or reset
circuit breaker.
• Let it dry.
• Clean them with a straight pin.
(See page 12.)
• Clean them with a straight pin.
(See page 12.)
• Clean as directed on page 11.
• Contact an authorized Whirlpool
service technician to check the
air/gas mixture or see Installation
Instructions.
• Level the cooktop.
• Refer to a reliable cookbook for
recommended pan type and size.
• Pan should be the same size or
slightly larger than surface cooking
are being used.
• Remove any obstructions around
knobs or burners.
Troubleshooting