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Is the display showing a letter followed by a number?
Clear the display. See “Display(s)” section. If it reappears, call
for service. See “Assistance or Service” section.
Self-Cleaning cycle will not operate
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Is the oven door open?
Close the oven door all the way.
■
Has the function been entered?
See “Self-Cleaning Cycle” section.
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On some models, has a delay start Self-Clean cycle been
set?
See “Self-Cleaning Cycle” section.
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Has a delay start been set?
See “Timed Cooking” section.
■
On double oven models, is one oven self-cleaning?
When one oven is self-cleaning, the other oven cannot be set
to self-clean.
Oven cooking results not what expected
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Is the appliance level?
Level the appliance. See the Installation Instructions.
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Is the proper temperature set?
Double-check the recipe in a reliable cookbook.
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Is the proper oven temperature calibration set?
See “Oven Temperature Control” section.
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Was the oven preheated?
See “Baking and Roasting” section.
■
Is the proper bakeware being used?
See “Bakeware” section.
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Are the racks positioned properly?
See “Positioning Racks and Bakeware” section.
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Is there proper air circulation around bakeware?
See “Positioning Racks and Bakeware” section.
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Is the batter evenly distributed in the pan?
Check to make sure batter is level in the pan.
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Is the proper length of time being used?
Adjust cooking time.
■
Has the oven door been opened while cooking?
Oven peeking releases oven heat and can result in longer
cooking times.
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Are baked items too brown on the bottom?
Move rack to higher position in the oven.
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Are pie crust edges browning early?
Use aluminum foil to cover the edge of the crust.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
only use FSP
®
replacement parts. FSP
®
replacement parts will fit
right and work right because they are made with the same
precision used to build every new WHIRLPOOL
®
appliance.
To locate FSP
®
replacement parts in your area, call our Customer
Interaction Center telephone number or your nearest Whirlpool
designated service center.
In the U.S.A.
Call the Whirlpool Customer Interaction Center
toll free: 1-800-253-1301.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Installation information.
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
■ Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■ Referrals to local dealers, repair parts distributors, and
service companies. Whirlpool designated service technicians
are trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the Whirlpool designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to Whirlpool
Corporation with any questions or concerns at:
Whirlpool Brand Home Appliances
Customer Interaction Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Accessories U.S.A
To order accessories, call the Whirlpool Customer Interaction
Center toll free at 1-800-442-9991 and follow the menu prompts.
Or visit our website at www.whirlpool.com and click on “Buy
Accessories Online.”
Stainless Steel Cleaner & Polish
(stainless steel models)
Order Part #4396095
In Canada
For product related questions, please call the Inglis Limited
Customer Interaction Center toll free:
1-800-461-5681 8:30 a.m. - 5:30 p.m. (EST)
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Referrals to local dealers.
For parts, accessories and service in Canada
Call 1-800-807-6777. Inglis Limited designated service
technicians are trained to fulfill the product warranty and provide
after-warranty service, anywhere in Canada.
For further assistance
If you need further assistance, you can write to Inglis Limited with
any questions or concerns at:
Customer Interaction Center
Inglis Limited
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.