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If you need service or assistance,
we suggest you follow these four steps:
1
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Before calkg for
assistance.. .
Performance problems often result from
little things you can find and fix yourself with-
out tools of any kind.
If nothlng operates:
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Is the oven correctly wired to a live circuit
with the proper voltage? [See Installation
Instructions.)
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Have you checked the main fuse or circuit-
breaker box?
It the upper oven will not operate:
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Is the Upper Oven Selector turned to a set-
ting (BAKE or BROIL, but not TIMED)?
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Is the Upper Oven Temperature Control
turned to a temperature setting?
If the lower oven will not operate:
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Is the Lower Oven Temperature Control
turned to a temperature setting?
If soil is vlslble on continuous-cleaning oven
flnlsh:
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The special finish is designed to gradually
reduce oven soil during normal baking
or roasting. It is not designed to keep your
oven spotless...only presentably clean.
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If you broil often, you may see oven soil.
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The door is cooler than oven walls. Soil will
be more visible on the doorthan other
areas in the oven. See page 13, “Hand
Cleaning.”
it cooking results aren’t what you expect:
Is the oven level?
Are you using pans recommended in the
Cooking Guide?
If baking, have you allowed I’/, to 2 inches
(4-5 cm] on all sides of the pans for air
circulation?
Does the oven temperature seem too low or
too high? See page 5, “Resetting the oven
temperature controls.”
Have you preheated the oven as the rec-
ipe calls for?
Are the pans the size called for in the
recipe?
Are you following a tested recipe from a
reliable source?
Do the cooking utensils have smooth, flat
bottoms?
See the Cooking Guide for more informa-
tion on cooking problems and how to
solve them.
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If you need assistance’“. . .
Call the Whirlpool COOL-LINE p service as-
sistance telephone number. Dial free from:
Continental U.S.
. . . . . . . . (800) 2531301
Michigan . . . . . . . . . . . . . . . . (800) 632-2243
Alaska I Hawaii
s....... (800)253-1121
and talk with one of our trained Consultants.
The Consultant can instruct you in how to ob-
tain satisfactory operation from your appli-
ance or, if service is necessary, recommend a
qualified service company in your area.
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If you need service’: . . .
Whirlpool has a
-
nationwide net-
work of franchised
TECH-CARE ’ Ser-
vice Companies.
TECH-CARE service
technicians are
trained to fulfill the
FRANCHISED SERVICE
1 product warranty
and provide after-
warranty service, anywhere in the United
States. To locate TECH-CARE service in your
area, call our COOL-LINE service assistance
telephone number (see Step 2) or look in your
telephone directory Yellow Pages under:
APPLIANCES-HOUSEHOLD-
ELECTRICAL APPLIANCES-
MAJOR-SERVICE6
REPAIR
WHIRLPOOLAPPI-IANCES
OA w;;hM;o~FA~~A~;;~sG a PARTS
FRANCHISEDTECH-CARESERVICE FRANCHISEDTECH~CARESERVICE
SE’Ht’I(‘E ~‘0Mf’A.VfE.S SEH I.,C’E ~‘O.Mf’A,VfE.S
XYZSERVICECO
XYLSERVICECO
123 Maple
999 9933
123 Mapie
999~9999
OR
WASHING MACHINES, DRYERS
6 IRONERS-SERVICING
WHIRLPOOLAPPLIANCES
FRANCHISEDTECH-CARESERVICE
SERVICE (‘0Mf’Ah’IE.S
XYZSERVICECO
123 Maple 999 9999
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If you have a problem’. . .
Call our COOL-LINE service assistance tele-
phone number (see Step 2) and talk with one
of our Consultants, or if you prefer, write to:
Mr. Guy Turner, Vice President
Whirlpool Corporation
Administrative Center
2000 US-33 North
Benton Harbor, Ml 49022
“If you must call or write, please provide: model
number, serial number, date of purchase, and
a complete description of the problem. This
information is needed in order to better re-
spond to your request for assistance.
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