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If you need service or assistance,
we suggest you follow these four steps:
1. Before calling for assistance...
Performance problems often result
from little things you can fix yourself
without tools of any kind.
If nothing operates:
l Is the cooktop wired correctly to a
live circuit with the proper voltage?
(See Installation Instructions.)
l Have you checked the main fuse or
circuit breaker box?
If sutiace units will not operate:
l Have you checked the main fuse or
circuit breaker box?
l Do the control knobs turn?
If surface unit control knob(s) will not
turn:
3. If you need service?..
l Did you push in before trying to turn?
If cooking results aren’t what you
expected:
l Is the cooktop level?
l Are the pans the size called for in the
recipe?
l Are you following a tested recipe
from a reliable source?
l Do the cooking utensils have smooth,
flat bottoms?
l Are you allowing time for a longer
warm-up and cooldown?
See the Cooklng Gulde for more
information on cooking problems
and how to solve them.
2. If you need assistance?..
Call Whirlpool COOL-LINE@ service
assistance telephone number. Dial
free from:
Continental U.S. . . (800) 253-1301
Mlchlgan . . . . . . . . (800) 632-2243
Alaska & Hawali . (800) 253-1121
and talk with one of our trained Con-
sultants. The Consultants can instruct
you in howto obtain satisfactory oper-
ation from your appliance or, if serv-
ice is necessary, recommend a
qualified service company in your
area.
10
Whirlpool has
a nationwide
network of fran-
chised TECH-
1 CARE@ Service
are trained to fulfill the product war-
ranty and provide after-warranty
service, anywhere in the United States.
To locate TECH-CARE service in your
area, call our CCCL-LINE service as-
sistance telephone number [see Step
2) or look in your telephone directory
Yellow Pages under:
4. If you have a
problem?..
Call our CCCL-LINE service assistance
telephone number [see Step 2) and
talk with one of our Consultants, or if
you prefer, write to:
Mr. Robert Stanley
Division Vice President
Whirlpool Corporation
2000 US-33, North
Benton Harbor, Ml 49022
*If you must call or write, please pro-
vide: model number, serial number,
date of purchase, and a complete
description of the problem. This
information is needed in order to
better respond to your request for
assistance.