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Off-taste or gray color in the ice (on some models)
■ Are the plumbing connections new, causing discolored or
off-flavored ice? Discard the first few batches of ice.
■ Have the ice cubes been stored for too long? Throw away
old ice and make a new supply.
■ Has food in the refrigerator been wrapped properly? See
“Refrigerator Features.”
■ Do the freezer and ice bin need to be cleaned? See
“Cleaning.”
■ Does the water contain minerals (such as sulfur)? A filter
may need to be installed to remove the minerals.
The divider between the two compartments is warm
The warmth is probably due to normal operation of the automatic
exterior moisture control. If still concerned, call for service.
Temperature is too warm
■ Are the air vents blocked in either compartment? This
prevents the movement of cold air from the freezer to the
refrigerator. Remove any objects from in front of the air vents.
See “Ensuring Proper Air Circulation” for the location of air
vents.
■ Are the door(s) opened often? Be aware that the refrigerator
will warm when this occurs. In order to keep the refrigerator
cool, try to get everything you need out of the refrigerator at
once, keep food organized so it is easy to find, and close the
door as soon as the food is removed.
■ Has a large amount of food just been added to the
refrigerator or freezer? Adding a large amount of food
warms the refrigerator. It can take several hours for the
refrigerator to return to the normal temperature.
■ Are the controls set correctly for the surrounding
conditions? See “Using the Control(s),” depending on the
model.
There is interior moisture buildup
■ Are the air vents blocked in the refrigerator? Remove any
objects from in front of the air vents. See “Ensuring Proper Air
Circulation” for the location of air vents.
■ Are the door(s) opened often? To avoid humidity buildup,
try to get everything you need out of the refrigerator at once,
keep food organized so it is easy to find, and close the door
as soon as the food is removed. When the door is opened,
humidity from the room air enters the refrigerator. The more
often the door is opened, the faster humidity builds up,
especially when the room itself is very humid.
■ Is the room humid? It is normal for moisture to build up
inside the refrigerator when the room air is humid.
■ Is the food packaged correctly? Check that all food is
securely wrapped. Wipe off damp food containers before
placing in the refrigerator.
■ Are the controls set correctly for the surrounding
conditions? See “Using the Control(s),” depending on the
model.
■ Was a self-defrost cycle completed? It is normal for
droplets to form on the back wall after the refrigerator self-
defrosts.
The doors are difficult to open
■ Are the gaskets dirty or sticky? Clean gaskets and the
surface that they touch. Rub a thin coat of paraffin wax on the
gaskets following cleaning.
The doors will not close completely
■ Are food packages blocking the door open? Rearrange
containers so that they fit more tightly and take up less
space.
■ Is the ice bin out of position? Push the ice bin in all the way.
■ Are the crisper cover, pans, shelves, bins, or baskets out
of position? Put the crisper cover and all pans, shelves, bins,
and baskets back into their correct positions. See
“Refrigerator Features.”
■ Are the gaskets sticking? Clean gaskets and the surface
that they touch. Rub a thin coat of paraffin wax on the
gaskets following cleaning.
■ Does the refrigerator wobble or seem unstable? Level the
refrigerator. See “Door Closing.”
■ Were the doors removed during product installation and
not properly replaced? Remove and replace the doors
according to “Refrigerator Doors,” or call a qualified service
technician.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
Contact the dealer from whom you purchased the unit or a
Whirlpool designated service company.
When asking for help or service, please provide a detailed
description of the problem, your model’s complete model and
serial numbers, and the purchase date. This information will help
us to better respond to your request. You can find this
information on the model and serial number label located on the
inside wall of the refrigerator compartment.
If you need replacement parts
Look for quality replacement parts whenever you need a
replacement part for your Whirlpool appliance.
To locate factory specified replacement parts in your area,
contact the dealer from whom you purchased your unit or a
Whirlpool designated service center.