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If you need service or assistance,
we suggest you follow these five steps:
1. Before calling for
assistance...
Performance problems often result
from little things you can find and fix
yourself without tools of any kind.
If nothing operates:
l
Is the power supply cord plugged
into a live circuit with the proper
voltage? (See Installation
Instructions.)
l
Have you checked your home’s
main fuse or circuit breaker box?
l
Have you checked the electric
company for a power failure?
If the microwave oven will not run:
l
Is the oven being used as a timer?
l
If the Temperature Probe is being
used, is it plugged tightly into its
socket?
l
Is the door firmly closed and
latched?
l
Did you touch START?
l
Did you follow the directions
exactly?
If the microwave cooking times
seem too long:
l
Is the electric supply to your home
low or lower than normal? Your
electric company can tell you if the
line voltage is low.
l
Is the Cook Power at the recom-
mended setting?
l
Are you allowing for more time
when cooking more food at one
time?
If the Display shows a time counting
down but the oven is not cooking:
l
Is the Minute Timer in use?
l
Is the oven door closed
completely?
l
Is the oven in standing time
between QUICK DEFROST and
COOK CYCLE 1 or AUTO SET TIME?
(See page 25.)
38
If you do not hear a programming
tone (page 8):
l
Is the command correct?
l
Has the tone been cancelled?
If the fan seems to be running
slower than usual:
l
Has the oven been stored in a cold
area? The fan will run slower until
the oven warms up to normal room
temperature.
If there has been a power interrup-
tion, the Display will show 88:88.
Reset the Clock (page 9).
If the microwave oven turns off too
soon or not soon enough when
using the Temperature Probe:
l
Is at least % of the probe in the
food?
l
Is the probe tip in the center of the
food?
l
Is the probe touching bone or fat?
l
Have you allowed roasts to stand
for a few minutes after cooking?
l
Is the probe plugged tightly into its
sot ket?
l
Is Cook Power set correctly?
l
Is the probe temperature set
correctly?
2. If you need
assistance%.
Call Whirlpool COOL-LINE@ serv-
ice assistance telephone number.
Dial free from anywhere in the U.S.:
1-800-253-1301
and talk with one of our trained con-
sultants. The consultants can instruct
you in how to obtain satisfactory
operation from your appliance or, if
service is necessary, recommend a
qualified service company in your
area.