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lf you need service or
assistance, we suggest
you follow these
four steps:
1.
Before calling for assistance.. .
Performance problems often result from little
things you can find and fix yourself without
tools of any kind.
If nothing operates:
l
Is the cooktop properly connected to gas
and electrical supplies? (See Installation
Instructions.)
l
Have you checked the main fuse or circuit
breaker box?
l
Is the flow of combustion and/or ventilation air
to the unit obstructed? Do not obstruct air
flow to and around the unit.
If burner fails to light:
l
Is the unit connected to electrical power?
l
Have you checked the main fuse or circuit
breaker box?
l
Are burner ports clogged? (See page 13.)
If burner flames are uneven:
l
Are burner ports clogged? (See page 13 .)
If burner flames lift off ports, are yellow, or
are noisy when turned off:
l
The air/gas mixture may be incorrect. (Call
for service.)
If burners make a popping noise when ON:
. Is the burner wet from washing? Let dry.
If a control knob or knobs will not turn:
l
Did you push in before trying to turn?
If cooking results aren’t what you expected:
Surface burners
l
Is the cooktop level?
l
Are the pans the size called for in the recipe?
l
Does the flame size fit the cooking utensil
being used? [See page 6.)
Grill
l
Did you leave space between the food
items?
l
Was the grill preheated forthe proper amount
of time?
l
Was food partially frozen or very cold before
grilling? Cooking time will be longer.
If venting results aren’t what you expected:
l
Is the exhaust fan turned ON?
l
Are the cooktop surface burners and mod-
ule parts clean? They must be cleaned after
each use.
l
Are the vent filters clean and in place?
l
Is the vent duct or outside opening blocked?
l
Is there a draft in the room where the cook-
top is installed?
l
Has the meat fat been well trimmed?
2. If you need assistance*. . .
Call the Whirlpool COOL-LINE,B service as-
sistance telephone number. Dial free from:
Contlnental U.S. . . . . . . . . . (800)253-1301
Michigan.. . . . . . . . . . . . . . .
(800)632-2243
Alaska & Hawaii
. . . . . . . . (800)253-1121
and talk with one of our trained Consultants.
The Consultant can instruct you in how to ob-
tain satisfactory operation from your appli-
ance or, if service is necessary, recommend a
qualified service company in your area.
3.
If you need service*. . .
Whirlpool has a
nationwide network
of franchised TECH-
Service
Companies. TECH-
CARE service tech-
nicians are trained
FRANCHISED SERVICE
) to fulfill the product
warranty and pro-
vide after-warranty service, anywhere in the
United States. To locate TECH-CARE service
in your area, call our COOL-LINE service assis-
tance telephone number (see Step 2) or look
in your telephone directory Yellow Pages
under:
APPLIANCES-HOUSEHOLD-
ELECTRICAL APPLIANCES-
MAJOR- SERVICE 8 REPAIR
MAJOR- REPAIRING 8 PARTS
OR
WHIRLPOOLAPPLIANCES
IIHIRLPOOLAPPLIANCES
FRANCHISEDTECH CARESERVICt
FRANCHISEOTECH CAAESERVlCt
StiHl’l(‘E (‘0 VP’1 .\IES
.SEfiI~I(‘E (‘OWP4 .VlE
XYZSERVICECO
XYZSERVICECO
123Mapie 333 9999
123 Maple 333 9999
OR
WASHING MACHINES. DRYERS
& IRONERS-SERVICING
WHIRLPOOL APPLIANCES
FRANCHISEDTECH CARESERVICE
Yt:HI~I(‘t. (‘0 VP? VIE.5
XYZSERVICE CO
123 Maple
393 9999
4.
If you have a problem*. . .
Call our COOL-LINE service assistance tele-
phone number (see Step 2) and talk with one
of our Consultants, or if you prefer, write to:
Mr. Robert F. Gunts, Vice President
Whirlpool Corporation
Administrative Center
2000 US-33 North
Benton Harbor, Ml 49022
-If you must call or write, please provide: model
number, serial number, date of purchase, and
a complete description of the problem. This
information is needed in order to better re-
spond to your request for assistance.
0
FSP
&
FSP IS a reglstered trademark of Whtrlpool
Corporation for quality parts Look for this symbol
of quality whenever you need a replacement
part for yout Whirlpool appliance FSP
replacement parts WIII fit right and work right..
because they are made to the same exacting
speclhcatlons used to bulld every new
WhIrlpool appliance
15