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If You Need Assistance
Or Service
This section is designed
to
help you save the cost of a service call. Part
1
of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide a detailed descrip-
tion of the problem, your appliance’s complete model and serial numbers and the purchase
date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Your refrigerator
The power supply cord is not
Firmly plug power cord into a live circuit
will not operate
plugged into a live circuit with
with proper voltage. (See page 5.)
proper voltage.
A household fuse has blown or
Replace household fuse or reset circuit
circuit breaker tripped. breaker.
The Temperature Control is not
Set Temperature Control to a numbered
set correctly.
setting. (See page 7.)
Unfamiliar
There is something on top of or
Remove item from on top of or behind
sounds or a
behind the refrigerator. the refrigerator.
rattling/jingling
noise
The sounds are normal. New features on your new refrigerator
make new sounds. (See “Understanding
the sounds you may hear” on page 12.)-
There is water in
the defrost pan
This is normal in hot, muggy Make sure the refrigerator is level so the
weather. The pan may even be
pan does not overflow.
half full.
The lights do
not work
A household fuse has blown or
circuit breaker tripped.
The power supply cord is not
plugged into a live circuit with
proper voltage.
Replace household fuse or reset circuit
breaker.
Firmly plug power cord into a live circuit
with proper voltage. (See page 5.)
The bulb is burned out.
Replace bulb. (See page
11.)
The optional ice
maker will not
operate
The freezer has not had
enough time to get cold.
The signal arm is in the OFF
(up) position.
The water valve is turned off.
Water is not getting to the ice
maker.
Allow the freezer time to get cold-this
could take overnight.
Push signal arm down to the ON
position. (See page
10.)
Turn the water valve on.
Check the water line for clogs or leaks.
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