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If You Need Assistance
Or
Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell
you what to do if you still need assistance or service. When calling our Consumer Assistance
Center for help or calling for service, please provide a detailed description of the problem, your
appliance’s complete model and serial numbers and the purchase date. (See page 2.) This
information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind.
Please check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM
The freezer
stops running
The motor
seems to run
too long
POSSIBLE CAUSE
SOLUTION
The power cord in not plugged
Firmly plug the power cord into a live
into a live circuit with the proper circuit with the proper voltage.
voltage.
A household fuse has blown or
Replace fuse or reset circuit breaker.
circuit breaker has tripped.
The local power has failed. Wait for power to be restored.
The Temperature Control is set
Set the Temperature Control to a
to OFF. numbered setting.
There is excessive frost or a Defrost and clean freezer or move
package holding the door package so door closes properly.
open.
Large amount of unfrozen food
The motor will naturally run longer. Add
have been added to freezer.
no more unfrozen food at one time than
will freeze in 24 hours-approximately 2
to 3 Ibs. per cubic foot of freezer space.
The day is hot and muggy or The motor will run longer to provide the
the room is too warm.
correct amount of cooling.
There is not enough air See “Choosing the proper location” on
circulation space around the
page 5.
freezer.
The freezer
clicks but does
not run
The local power has failed.
Unplug the freezer for 30 minutes to
allow the refrigeration system to
equalize. During this time, keep the
door closed whenever possible.
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