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If You Need Service Or Assistance
We suggest you follow
these steps:
1. Before calling for assistance...
Performance problems often result from little things you
can find and fix yourself without tools of any kind.
If your dlshwasher will not run, or stops
during a cycle:
. Is the door tightly closed and securely latched?
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Has the cycle been correctly set?
. Is the water turned on?
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Have you checked your home’s main fuses or circuit
breaker box?
. Is the dishwasher plugged into a live circuit with the
proper voltage?
. If the motor has stopped because of an overload, it will
automatically reset itself within a few minutes. If the
motor does not start, call for service.
If your dishwasher seems to run too long:
. Are you using Pots 8 Pans Cycle? The dishwasher
may be waiting for the water to heat.
If dlshwasher won’t fill:
. Is overflow protector stuck in “up” position? Overflow
protector should move up and down freely. Press down
to release.
If water remalns In the dishwasher:
. Has the cycle completed?
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A small amount of remaining water is normal.
If detergent remains in the covered
detergent cup:
. Is the bottom rack in backwards? (The rack bumpers
should be at the front.)
. Is the dishwasher detergent fresh and dry without
lumps?
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Is the cycle completed?
If white residue appears on front of access panel:
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Is more detergent being used than needed? See page
10 for recommended amounts of detergent.
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Some liquid detergents develop excess foam and build
up on exterior of access panel. Try a different brand to
reduce foaming and eliminate build-up.
2. If you need assistance:..
Call Whirlpool COOL-LINE@ service assistance
telephone number. Dial free from anywhere
in the U.S.:
1-800-253-1301
and talk with one of our trained consultants. The consul-
tant can instruct you in how to obtain satisfactory opera-
tion from your appliance or, if service is necessary,
recommend a qualified service company in your area.
If you prefer, write to:
Mr. Donald Skinner
Director of Consumer Relations
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
Please include a daytime phone number in your
correspondence.
3. If you need service’!..
4”1
Whirlpool has a nationwide net-
TKikl 01~
work of authorized WhirlpoolSM
service companies. Whirlpool
SERvlCE service technicians are trained
to fulfill the product warranty and
provide after-warranty service,
anywhere in the United States, To locate the authorized
Whirlpool service company in your area, call our
COOL-LINE@ service assistance telephone number
(see Step 2) or look in your telephone directory Yellow
Pages under:
APPLIANCES - HOUSEnOLO -
ELECTRIC*L APPLIANCES -
MAJOR - SERWCE L REPAIR
YWOR - REPAIRING a PARTS
OR
WASNING MACHINES, DRYERS
L IRONERS - SERVICING
WHIRLPOOL APPLIANCES
AUTHORIZEOWHlRLPOOLSER"lCE
SERVICE COMPANIES
XYZ SERYICE co
123MAPLE
959-5994
4. If you need FSP” replacement parts’...
FSP is a registered trademark of Whirlpool Corporation
for quality parts. Look for this symbol of quality when-
ever you need a replacement part for your Whirlpool
appliance. FSP replacement parts will fit right and work
right, because they are made to the same exacting spec-
ifications used to build every new Whirlpool appliance.
To locate FSP replacement parts in your area, refer to
Step 3 above or call the Whirlpool COOL-LINE service
assistance number in Step 2.
5. If you are not satisfied with how the
problem was solved:..
. Contact the Major Appliance Consumer Action Panel
(MACAP). MACAP is a group of independent con-
sumer experts that voices consumer views at the high-
est levels of the major appliance industry.
. Contact MACAP only when the dealer, authorized serv-
icer or Whirlpool have failed to resolve your problem.
Major Appliance Consumer Action Panel
20 North Wacker Drive
Chicago, IL 60606
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MACAP will in turn inform us of your action.
*When requesting assistance, please provide: model
number, serial number, date of purchase, and a com-
plete description of the problem. This information is
needed in order to better respond to your request.
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