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23
Ice and Water
PROBLEM POSSIBLE CAUSES SOLUTIONS
The ice maker is not
producing ice or is not
producing enough ice
The refrigerator is not connected to a
water supply or the water supply
shutoff valve is not turned on
Connect refrigerator to water supply and turn water shutoff
valve fully open.
There is a kink in the water source line A kink in the line can reduce water flow. Straighten the water
source line.
The ice maker is not turned on Make sure the ice maker is on. See “Ice Maker.”
The refrigerator has just been installed Wait 24 hours after ice maker installation for ice production to
begin. Wait 3 days for full ice production.
The refrigerator door is not closed
completely
Close the door firmly. If it does not close completely, see “The
doors will not close completely.”
A large amount of ice was recently
removed
Allow 24 hours for ice maker to produce more ice.
An ice cube is jammed in the ice maker
ejector arm
Remove ice from the ejector arm with a plastic utensil.
NOTE: On some models, press the lever which opens the ice
maker door to access the ejector arm.
A water filter is installed on the
refrigerator
Remove the water filter and operate the ice maker. If ice
volume improves, then the filter may be clogged or incorrectly
installed. Replace filter or reinstall it correctly.
A reverse osmosis water filtration
system is connected to your cold
water supply
This can decrease water pressure. See “Water Supply
Requirements.”
The ice cubes are hollow or
small
NOTE: This is an indication of
low water pressure.
The water shutoff valve is not fully
open
Turn the water shutoff valve fully open.
There is a kink in the water source line A kink in the line can reduce water flow. Straighten the water
source line.
A water filter is installed on the
refrigerator
Remove filter and operate ice maker. If ice quality improves,
then the filter may be clogged or incorrectly installed. Replace
filter or reinstall it correctly.
A reverse osmosis water filtration
system is connected to your cold
water supply
This can decrease water pressure. See “Water Supply
Requirements.”
Questions remain regarding water
pressure
Call a licensed, qualified plumber.
Off-taste, odor or gray color
in the ice or water
Recently installed or replaced
plumbing connections. New plumbing
connections can cause discolored or
off-flavored ice and water.
Discard the ice and wash the ice storage bin. Flush the water
system with 4 gal. (15 L) of water. Allow 24 hours for the ice
maker to make new ice, and discard the first 3 batches of ice
produced.
The ice has been stored too long Discard ice. Wash ice storage bin. Allow 24 hours for ice
maker to make new ice.
The water has been stored too long Dispense at least 1 qt (1 L) of water per week to maintain a
fresh supply.
Odor from stored food has transferred
to the ice
Use airtight, moisture proof packaging to store food.
There are minerals (such as sulfur) in
the water
A water filter may need to be installed to remove the minerals.
There is a water filter installed on the
refrigerator
Gray or dark discoloration in ice may indicate that the water
filtration system needs additional flushing. Flush the water
system after installing and before using a new water filter. See
“Water Dispenser” for water filter flushing instructions.
The water filter needs to be replaced Replace the disposable water filter at least every 6 months or
when indicated. See “Water Filtration System.”