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The water dispenser will
not operate properly
The refrigerator is not connected to a
water supply or the water supply
shutoff valve is not turned on
Connect the refrigerator to the water supply and turn the
water shutoff valve fully open.
There is a kink in the water source line A kink in the water line can reduce water flow from the water
dispenser and result in hollow or irregular shaped ice.
Straighten the water source line.
The refrigerator has just been installed Flush and fill the water system. See “Water Dispenser.”
The water pressure to the house is not
at or above 30 psi (207 kPa)
The water pressure to the house determines the flow from the
dispenser. See “Water Supply Requirements.”
A reverse osmosis water filtration
system is connected to your cold
water supply
A reverse osmosis water filtration system can decrease water
pressure. See “Water Supply Requirements.”
A water filter is installed on the
refrigerator
Remove filter and operate dispenser. If water flow increases,
the water filter may be clogged or incorrectly installed.
Replace filter or reinstall it correctly.
The refrigerator door is not closed
completely
Close the door firmly. If it does not close completely, see “The
doors will not close completely.”
The refrigerator doors were recently
removed
Make sure the water dispenser wire/tube assembly has been
properly reconnected at the top of the refrigerator door.
See “Remove and Replace Refrigerator Doors and Drawer
Front”
Water is leaking or dripping
from the dispenser system
NOTE: A few drops of water
after dispensing is normal.
The glass was not held under the
dispenser long enough
Hold the glass under the dispenser 2 to 3 seconds after
releasing the dispenser lever.
Water continues to drip
from the dispenser beyond
the first few drops.
The refrigerator has just been installed Flushing the water system removes the air from the lines
which causes the water dispenser to drip. Flush the water
system. See “Water Dispenser.”
The water filter was recently changed Flushing the water system removes the air from the lines
which causes the water dispenser to drip. Flush the water
system. See “Water Dispenser.”
Water is leaking from the
back of the refrigerator
The water line connections were not
fully tightened
See “Connect the Water Supply.”
Recently removed the doors and did
not fully tighten water line connection
See “Remove and Replace Refrigerator Doors and Drawer
Front”
Water from the dispenser is
warm
NOTE: Water from the
dispenser is only chilled to
50°F (10°C)
The refrigerator has just been installed Allow 24 hours after installation for the water supply to cool
completely.
A large amount of water was recently
dispensed
Allow 3 hours for the water supply to cool completely.
Water has not been recently dispensed The first glass of water may not be cool. Discard the first
glass of water dispensed.
The refrigerator is not connected to a
cold water pipe
Make sure the refrigerator is connected to a cold water pipe.
See “Water Supply Requirements.”
PROBLEM POSSIBLE CAUSES SOLUTIONS