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TROUBLESHOOTING
Ice and Water
There is interior moisture
buildup
NOTE: Some moisture
buildup is normal.
The room is humid A humid environment contributes to moisture buildup.
The door(s) are opened often or not
closed completely.
Allows humid air to enter the refrigerator. Minimize door
openings and close doors completely.
The door is blocked open Move food packages away from door.
A bin or shelf is in the way Push bin or shelf back into the correct position.
Storing liquid in open containers This adds humidity to the refrigerator interior. Keep all
containers tightly covered.
There is frost/ice buildup in
the freezer compartment
The drawer is opened often or left
open.
Minimize drawer openings and close drawer completely after
use.
Poor door seal Ensure door seals are making full contact with the
refrigerator cabinet to allow for an adequate seal.
Temperature controls are not set
correctly
See “Using the Control(s)” for recommended temperature
settings.
PROBLEM POSSIBLE CAUSES SOLUTIONS
The ice maker is not
producing ice or is not
producing enough ice
The refrigerator is not connected to a
water supply or the water supply shutoff
valve is not turned on.
Connect refrigerator to water supply and turn water shutoff
valve fully open.
There is a kink in the water source line. A kink in the line can reduce water flow. Straighten the water
source line.
The ice maker is not turned on. Make sure the ice maker is on. See “Ice Maker and
Ice Storage Bin.”
The refrigerator has just been installed. Wait 24 hours after ice maker installation for ice production to
begin. Wait 3 days for full ice production.
The refrigerator door is not closed
completely.
Close the door firmly. If it does not close completely, see “The
doors will not close completely.”
A large amount of ice was recently
removed.
Allow sufficient time for ice maker to produce more ice. See
“Ice Maker and Ice Storage Bin” for ice production rates.
An ice cube is jammed in the ice maker
ejector arm.
Remove ice from the ejector arm with a plastic utensil.
A water filter is installed on the
refrigerator.
Remove the water filter and operate the ice maker. If ice
volume improves, then the filter may be clogged or incorrectly
installed. Replace filter or reinstall it correctly.
A reverse osmosis water filtration system
is connected to your cold water supply.
This can decrease water pressure. See “Water Supply
Requirements.”
The ice cubes are
hollow or small
NOTE: This is an
indication of low water
pressure.
The water shutoff valve is not fully open. Turn the water shutoff valve fully open.
There is a kink in the water source line. A kink in the line can reduce water flow. Straighten the water
source line.
A water filter is installed on the
refrigerator.
Remove filter and operate ice maker. If ice quality improves,
then the filter may be clogged or incorrectly installed. Replace
filter or reinstall it correctly.
A reverse osmosis water filtration system
is connected to your cold water supply.
This can decrease water pressure. See “Water Supply
Requirements.”
Questions remain regarding water
pressure.
Call a licensed, qualified plumber.
PROBLEM POSSIBLE CAUSES SOLUTIONS