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Problem
Cause
Solution
The compressor runs for 1 to 5
minutes and stops.
The voltage is not in the
correct range.
Switch off the power and restart
when the power is normal.
The compressor runs but the
inner liner does not get very
cold.
The ambient temperature
is too high.
The operating temperature of this
unit is <90F. If temperature is
higher than 90F, the unit need
longer to cool to the set
temperature.
The system is blocked.
Contact service department via
email at service@whynter.com
The inner liner is very cold and
the compressor runs
continuously.
The ice layer on the
evaporator is too thick.
Defrost the freezer
The door is being opened
and closed too frequently.
The door should be opened as little
as possible.
The freezer is overloaded.
Remove some products from the
freezer.
The condenser is not well-
ventilated.
Place the freezer in a well-
ventilated place.
The temperature sensor-
tube is out of the
evaporator or the controller
is faulty.
Contact service department via
email at service@whynter.com
The compressor does not run.
The controller is faulty (the
power indicator is not on).
Contact service department via
email at service@whynter.com
The thermostat is set too
high and the ambient
temperature is too low.
Set the freezer to a lower
temperature.
The freezer is noisy.
The freezer is not level.
Place the freezer on a flat and hard
surface.
The voltage is not in the
correct range.
Switch off the power and restart
when the power is normal.
Can the unit plugged into both
AC and DC power supply?
Yes. If both AC and DC are plugged
in at the same time, then the unit
will primarily operate on AC. If the
AC power source fails, DC will
become primary source of power
supply.
TROUBLESHOOTING