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TROUBLESHOOTING
Many common refrigerator problems are easily resolved. Try the troubleshooting suggestions below to
see if the problems can be resolved before having to contact the service department.
Problem
Possible Causes
Solutions
The machine won't
operate.
The refrigerator is unplugged.
The refrigerator power switch is
OFF
Plug in the refrigerator.
Check if the power outlet is
working
The light does not work
The power supply cord is
unplugged.
The household fuse or circuit
breaker has tripped.
The light bulb is loose in the socket.
The light bulb has burned out
Plug in refrigerator.
Check circuit breaker
Check light bulb if properly
installed
Replace light Bulb
Food in the refrigerator
compartment is freezing
The position of food stored touches
the refrigerant power of refrigerator
back wall
The thermostat knob is set too cold
Put a space in between the food
and the refrigerator back wall
Adjust refrigerator’s temperature
Food in the refrigerator
compartment is not cold
The air vents are blocked in the
compartment
The door(s) are opened too often
A large amount of food has just
been added to the refrigerator or
freezer compartment
The position of thermostat knob is
adjusted too low
Remove obstruction or items that
are blocking the air vents
Do not overload the refrigerator
of large amount of food
Adjust thermostat control
Refrigerator leaks
The drain – off mouth entrance is
blocked
Evaporator pan not in place
Remove obstruction or items that
are causes the blockage
Secure evaporator pan
Noise during operation
The refrigerator is not leveled and
locked.
The body of the refrigerator touches
the wall
Make sure that unit is on leveled
surface
Make sure unit has 4 inches
clearance from wall
There is interior moisture
build - up
The air vents are blocked in the
compartment
The door(s) are opened too often
The room is humid
The food is not packaged correctly
The control is not set correctly of
the surrounding conditions
Remove obstruction or items that
are blocking the air vents
Make sure food are securely
sealed
Set the correct temperature
Doors will not close
completely
Food packages are blocking the
door open
shelves are out of position
gaskets are dirty
refrigerator is not level
Remove obstruction or items that
blocks the door
Properly secure the shelves
Check door gaskets
Make sure that unit is on leveled
surface