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Defective Products:
All produc ts wil l be inspected, tested, and care fully packed by the manufacturer
before shipping to customers. Products that are damaged during transit can onl y be
exchanged for the same product, under the condition that the customer must get a
RMA (Return Merchandise Authorization) from Windster. When products are
received defective, you must notify us within the 3 business days of receiving the
package. Replacement products are only shipped when the RMA is issued. NO
EXCEPTIONS.
Return Policy
Windster offers only the best and highest quality products. If you are not satisfied
with your purchase, please contact us within 3 business days of produc t a rrival to
obtain a Return Merchandise Authorization (RMA). Returns sent without a RMA will
not be accepted. There will be a 25% re-stocking fee for every returned items.
Shipping fee will also be deducted from t he original purchase price. When returning a
package, please include a copy of your purchase receipt. Use the original shipping
box and packing materials and completely remove or cover the original shipping label
.
Make sure that products are in brand new condition, uninstalled, un-drilled, and
contain everything that came with the package as when you first received it. If any
parts or manuals are missing, we have the right not t o accept the return.
We suggest that you use a traceable and reputable ca rrier of your choice to ship your
return. Your credit or re fund will be processed within 10-14 business days from the
date we receive your return.
2102 N. Seaman Ave., S. El Monte, CA 91733 TEL:626-350-1015 626-350-5215 FAX:626-350-1254
Website: Email:www.windsterhood.com support@windsterhood.com