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Troubleshooting Guide 17
Troubleshooting
I
f your Wolf electric cooktop is not operating properly, use
the following troubleshooting guide before calling your
Wolf authorized service center. This guide will save you
time and trouble and may help you avoid the expense of a
service call.
Cooktop does not operate.
• Cooktop is in lock mode. Touch and hold the key
symbol for 3 seconds to unlock the control panel.
• Cooktop is in lock mode and displays an error code.
Errors may be cleared by pressing the clear touch pad.
If error reappears, contact Wolf customer service.
• Cooktop is in showroom mode (“Shr” appears in the
display). To exit showroom mode, the cooktop must be
locked by pressing and holding the key symbol for 5
seconds. After the cooktop is locked, press and hold
the melt touch pad for 5 to 7 seconds.
• Check the household fuse or circuit breaker to see if it
has been blown or tripped.
• No electricity is being supplied to the cooktop. Have
an electrician verify that the cooktop is connected to a
proper electrical circuit.
Heating elements do not heat properly.
• Electrical connection is loose. Have an electrician
tighten electrical connections.
• Cooktop is not connected to a proper electrical circuit.
Have an electrician verify that the proper voltage is
being supplied to the cooktop.
F
ood does not heat properly.
• Improper cookware is being used. Select proper
cookware as outlined in the cookware selection guide
on the previous page.
Heating elements cycle off when set at full power.
• If the temperature of the glass-ceramic surface
exceeds a safe operating level, temperature limiters will
temporarily shut off the element. This is a normal
function of the cooktop. The element will turn on when
the surface temperature has cooled sufficiently.