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Service and Spare Parts
If you require spare parts or an engineer contact
your local Service Force Centre by telephoning:
08705-929929
Your call will be routed to your local Service
Force Centre. For further details, please see the
accompanying Customer Care Booklet.
ZANUSSI GUARANTEE CONDITIONS
We, Zanussi, undertake that if, within 24 months of
the date of the purchase, this Zanussi appliance or
any part thereof is proved to be defective by any
reason only of faulty workmanship or materials, we
will, at our option, repair or replace the same FREE
OF ANY CHARGE for labour, materials or carriage
on condition that:
* The appliance has been correctly installed and
used only on the gas and electricity supply
stated on the rating plate.
* The appliance has been used for normal
domestic purpose only, and in accordance with
the manufacturer's instructions.
* The appliance has not been serviced,
maintained, repaired, taken apart or tampered
with by any person not authorised by us.
* All service work under this guarantee must be
undertaken by a Zanussi Service Centre.
* Any appliance or defective part replaced shall
become the Company's property.
* This guarantee is in addition to your statutory
and other legal rights.
Home visits are made between 8.30am and
5.30pm Monday to Friday. Visits may be available
outside these hours, in which case a premium will
be charged.
Exclusions
This guarantee does not cover:
* Damage or calls resulting from transportation,
improper use or neglect, the replacement of
any light bulbs or removable parts of glass or
plastic.
* Costs incurred for calls to put right an appliance
which is improperly installed or calls to
appliance outside the United Kingdom.
* Appliances found to be in use within a
commercial or similar environment, plus those
which are the subject to rental agreements.
* Products of Zanussi manufacture which are not
marketed by Zanussi.
European Guarantee
If you should move to another country within
Europe then your guarantee moves with you to
your new home subject to the following
qualifications:
* The guarantee starts from the date you first
purchased your product.
* The guarantee is for the same period and to the
same extent for labour and parts as exist in the
new country of use for this brand or range of
products.
* This guarantee relates to you and cannot be
transferred to another user.
* Your new home is within the European
Community (EC) or European Free Trade
Area.
* The product is installed and used in
accordance with our instructions and is only
used domestically, i.e. a normal household
* The product is installed taking into account
regulations in your new country.
Before you move, please contact your nearest
Customer Care centre, listed below, to give them
details of your new home. They will then ensure
that the local Service Organisation is aware of
your move and able to look after you and your
appliances.
France Senlis +33 (0)3 44 62 29 99
Germany Nürnberg +49 (0)911 323 2600
Italy Pordenone +39 (0)1678 47053
Sweden Stockholm +46 (0)8 738 79 50
UK Slough +44 (0)1753 219 897
Peace of Mind for 24 Months
CUSTOMER CARE
For general enquiries concerning your Zanussi
appliance, contact our Customer Care
Department by letter or telephone as follows:
Customer Care Department
ZANUSSI
55 - 77 High Street
Slough
Berkshire - SL1 1DZ
Tel: 08705 - 727727