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Something Not Working?
If the hob is not working correctly, please carry out the following checks before contacting your local Zanussi
Service Force Centre.
IMPORTANT:
If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or
installation, a charge will be made even if the appliance is under guarantee.
SYMPTOM
■ There is no spark when lighting the gas
■ The gas ring burns unevenly
SOLUTION
◆ Check that the unit is plugged in and the electrical
supply is switched on
◆ Check that the RCCB has not tripped (if fitted)
◆ Check the mains fuse has not blown
◆ Check the burner cap and crown have been
replaced correctly, e.g. after cleaning.
◆ Check the main jet is not blocked and the burner
crown is clear of food particles.
◆ Check the burner cap and crown have been
replaced correctly, e.g. after cleaning.
If after all these checks, the oven still does not work,
contact your local Zanussi Service Force Centre.
When you contact them, they will need the following
information:
1. Your name, address and post code.
2. Your telephone number
3. Clear and concise details of the fault
4. The model and the serial number (which can be
found on the rating plate)
5. Date of purchase
Please note that it will be necessary to provide proof
of purchase for any in-guarantee service calls.
In-guarantee customers should ensure that the
above checks have been made as the engineer will
make a charge if the fault is not a mechanical or
electrical breakdown.