Configuring Auto-Attendant
41-001190-01 Rel. 1.1, Rev. 00 4-69
Configuring AastraLink Pro 160 System and Network Parameters
The Open Hour Settings and Closed Hour Settings allow the administrator to
select the hours for which the Auto-Attendant handles calls. These parameters
also allow you to record a custom greeting as required. For example, an
administrator can record a greeting for incoming calls during open hours and
another greeting for closed hours. The administrator has the option of uploading a
new custom greeting (.wav file), or using the default greetings.
The Custom Main Menu allows the administrator to select the language for the
Auto-Attendant to use when it answers a call. These parameters also allow the
administrator to record the Main Menu in a specific language and upload language
files if required.
The Custom Key Message allows the administrator to select the language for the
Auto-Attendant to use for a specific message. It also allows the administrator to
record a custom message, or upload a message file (.wav file) if required. For
example, you could record a message concerning details about the business or
other general contact info. The announcement is restricted to the '3' key to keep
the Interactive Voice Response (IVR) special-keys contiguous.
The Language Greetings allow the administrator to select the language for the
greeting when a call comes into the Auto-Attendant. An Administrator can also
record a custom language greeting, or upload a language greeting file (.wav file) if
required.
Configuring Settings for the Auto-Attendant
Use the following procedure to specify the Auto-Attendant general settings.
AastraLink Web UI
Step Action
1Select Configuration->Auto-Attendant->Settings
General Settings
2In the “Provisionable Zero Key” field, enter the number to which calls are routed when the '0' key is
pressed from the IVR, by an incoming caller. (Default is zero so that callers are routed to the
Operator).
