14 Top Innovations
TROUBLESHOOTING &CUSTOMER SUPPORT
PROBLEM
Unit fails to steam. Heating
Indicator Light does not
illuminate.
Unit is not plugged in.
Plug power cord into outlet.
Household Circuit Breaker /
Ground Fault Interrupter has
tripped or blown a fuse.
Reset Circuit Breaker / Ground
Fault Interrupter, or replace fuse.
If you need assistance, contact a
licensed electrician.
Heating Indicator Light does
illuminate, but unit fails to steam.
Mineral build-up in unit.
Follow Removing Mineral
Build-Up procedure on Page 13
of this manual.
Unit may be suffering from
internal mechanical problems.
Unplug unit and contact Top
Innovations Customer Support for
repair / replacement assistance.
Steam output is weak or
intermittent.
Mineral build-up in unit.
It is normal for unit to periodically
stop steaming for a few seconds.
If steam stays off for longer
periods, follow Removing
Mineral Build-Up procedure on
Page 13 of this manual.
Excessive gurgling in Steam Hose
and Main Steam Nozzle / water
drips from Nozzle.
Water condensation in Steam
Hose.
Some gurgling is a natural effect
of steaming process. For
excessive gurgling or dripping
water, point Main Steam Nozzle
towards ground and shake to
remove excess water droplets.
POSSIBLE CAUSE SOLUTION
Boiler has been over-filled. Empty some water out of Boiler,
so that it contains no more than
33 oz. of water.
CUSTOMER SUPPORT
For problems with your Portable Power Steam Cleaner, please refer to the troubleshooting tips
located above. Additional inquiries should be directed to our Customer Support services
through our Web site, www
.SteamFast.com, on the Contact Us Web page.
If you do not have internet access, you may also contact our Customer Support Department by
telephone, at 1-800-711-6617 or 1-816-584-9700, ext. 130 or 131.
NOTE: In order for our customer service representatives to help you as quickly and
efficiently as possible, please have the following information r
eady before calling:
• Purchase information (where and when you purchased this product)
• Copy of purchase receipt / proof of purchase
• Product Serial Number
