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39What to do if …
What to do if …
Problem Possible cause Remedy
The cooking zones cannot be
switched on or are not operat-
ing
More than 10 seconds have
passed since the appliance was
switched on
Switch the appliance on again.
The lock is switched on Switch off the lock (See the
section “Locking/unlocking the
control panel”)
The child safety device is
switched on
Deactivate child safety device
(See the section “Child safety
device”)
Several sensor fields were
touched at the same time
Only touch one sensor field
Automatic switch-off has
been triggered
Remove any objects (pans,
etc.) that are lying on the con-
trol panel. Switch appliance on
again
There is water on the control
panel or the control panel is
covered with fat splashes
Wipe the control panel
STOP+GO is activated Switching off STOP+GO
Acoustic signal sounds when
appliance is switched off
The control panel is wholly or
partly covered by objects.
Remove objects.
The residual heat indicator is
not displaying anything
The cooking zone was only on
for a short time and is there-
fore not hot
If the cooking zone is sup-
posed to be hot, call the Cus-
tomer Service Department.
Repeated acoustic signal (6x),
appliance switches off
One or more sensor fields have
been covered for longer than
10 seconds
Uncover sensor field
Acoustic signal sounds and
appliance switches itself on
and then off again; after 5
seconds another acoustic sig-
nal sounds
The On/Off sensor field has
been covered up, e.g. by a
cloth
Do not place any objects on
the control panel
Display is switching between
two heat settings
Power management is reduc-
ing the power of this cooking
zone
See the section “Switching the
power function on and off”