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Service
In the event of technical faults, please first check whether you can remedy the problem
yourself with the help of the operating instructions (section “What to do if…”).
If you were not able to remedy the problem yourself, please contact the Customer Care
Department or one of our service partners.
In order to be able to assist you quickly, we re-
quire the following information:
– three digit letter-number combination for
glass ceramic
– Model description
– Product number (PNC)
– Serial number (S No.)
(for numbers see rating plate)
– Type of fault
– Any error messages displayed by the appliance
So that you have the necessary reference num-
bers from your appliance at hand, we recommend that you write them in here:
Model description: .....................................
PNC: .....................................
S No: .....................................