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Troubleshooting Procedures
RS2420002 Rev. 513
Cleaning Glass/ Ceramic Cooktop
Problem Cause To Prevent To Remove
Brown streaks and spots. Cleaning with a sponge or
dishcloth that has been
used for other kitchen
cleaning tasks and may
contain soil
−
laden
detergent water.
Use Elco, Bon Ami, Soft
Scrub, Cooktop Cleaning
Creme or baking soda only
with a clean, damp paper
towel.
Use a light application of
Elco, Bon Ami, Soft Scrub,
Cooktop Cleaning Creme or
baking soda with a clean,
damp paper towel.
Blackened burned on spots. Spatters or spillovers onto
a hot cooking area.
Accidental melting of
plastic film, such as a
bread bag or similar item.
Select correct heat settings
and large enough
cookware to eliminate
boilovers and spatting.
Whenever possible, wipe
spatters and food spills as
they occur. Use a spatter
shield available in
houseware departments
and some supermarkets.
Do not put plastic items on
or near warm cooking
areas.
Use Elco, Bon Ami, Soft
Scrub, Cooktop Cleaning
Creme or baking soda with a
damp paper towel to remove
as much burn on as possible.
Use Elco, Bon Ami, Soft
Scrub, Cooktop Cleaning
Creme or baking soda with
non-impregnated plastic
nylon pads such as
SCRUFFY scouring brush,
TUFFY plastic meshball.
If burn
−
on persists, carefully
scrape with a single edge
razor blade. Hold blade so
entire length of edge is on
cooktop at a 30
°
angle. Use
a blade holder.
Fine “brown/gray lines (tiny
scratches or abrasions
which have collected soil).
Coarse particles (salt,
sand, sugar, or grit)
caught between bottom of
cookware and cooktop
that are not removed
before cooking.
Using incorrect cleaning
materials
In areas where there is an
abundance of sand or
dust, be sure to wipe
cooktop each time before
using.
Daily use of Elco, Bon Ami,
Soft Scrub, Cooktop
Cleaning Creme or baking
soda.
Tiny scratches are not
removable but can be
minimized by continual use
of Elco, Bon Ami, Soft Scrub,
Cooktop Cleaning Creme or
baking soda. Such scratches
do not affect cooking
performance.
Metal marking (gray or
black marks).
Sliding or scraping metal
utensils across cooktops.
Do not slide metal objects
across cooktop.
Apply Cooktop Cleaning
Creme, Bon Ami, Soft Scrub,
or baking soda with a
dampened paper towel to
cooled surface.
Pitting or flaking. Boilover of sugar syrup
and adherence of sugar
syrup to hot cooktop. This
can cause pitting if not
removed immediately.
Select correct heat settings
and large enough
cookware to eliminate
boilovers and spattering.
Watch sugar syrup
carefully to avoid boilover.
Turn unit to LO: take several
paper towels and carefully
wipe hot cooktop
immediately.
Scrape off remainder of burn
with a single edge razor
blade. Use a blade holder.
Hard water spots. In cooking, condensation
often collects and drips
from cookware covers
removed during cooking.
The minerals found in the
water supply and acids in
foods may spill on the
surface and cause a gray
deposit.
The layer is so thin it often
seems to be in or under
the cooking surface and
cannot readily be felt.
Daily use of Elco, Bon Ami,
Soft Scrub, Cooktop
Cleaning Creme or baking
soda applied with a damp
paper towel will help keep
the glass/ceramic surface
free from hard water
mineral deposits and food
causing discoloration.
Mix a small quantity of Bon
Ami with tap water to form a
thick wet paste.
Apply this mixture to stained
area. Scrub surface
vigorously.
If stain remains make a new
paste and let it stand for
thirty minutes. Then rescrub
if necessary after stain is
removed. Clean remaining
paste away with damp paper
towel.