Filter
Top Products
Troubleshooting Procedures
RS2420002 Rev. 5 18
Problems Halogen Elements Quick Star Element Solid Disk Element
Element burns out
immediately after
installation.
Improper wiring installation
Hot Wired to Neutral
terminal. Warranty is
VOID.(SEE Installation
Instructions.)
NOTE:
Possible damage to
glass.
Improper wiring installation
Hot Wired to Neutral
terminal. Warranty is
VOID.(SEE Installation
Instructions.)
NOTE:
Possible damage to
glass.
Improper wiring installation
Hot Wired to Neutral
terminal. Warranty is
VOID.(SEE Installation
Instructions.)
NOTE:
Possible damage to
glass.
Element fails to
heat; indicator light
glows.
1. Element is burned out or
halogen tube is open.
2. Failed limit switch.
3. Failed infinite switch.
1. Element is burned out.
2. Failed limit switch.
3. Failed infinite switch.
1. Element is burned out.
2. Failed limit switch.
3. Failed infinite switch.
Element too hot;
no control of heat
at any setting.
Runaway infinite switch or
limit has welded contacts.
Failed infinite or limit has
welded contacts.
Failed infinite or limit has
welded contacts.
Element too hot on
HI setting only.
Failed limit switch. Failed limit switch. Failed limit switch.
Erratic operation
of surface
elements.
Loose or broken wiring. Loose or broken wiring. Loose or broken wiring.
Indicator light
remains on when
control is turned
OFF or does not
light when control
is turned ON.
Infinite switch or hot light
switch fails:
NOTE:
In case where light
does not light, could be failed
indicator light.
Infinite switch or hot light
switch fails:
NOTE:
In case where light
does not light, could be failed
indicator light.
Failed infinite switch or
diodes to indicator light.
NOTE:
In case where light
does not light, could be failed
indicator light.
Element making a
humming noise.
Caused by a 60 Hz AC
current passing through
element winding. Normal
occurrence does not affect
performance.
Caused by a 60 Hz AC
current passing through
element winding. Normal
occurrence does not affect
performance.
Caused by a 60 Hz AC
current passing through
element winding. Normal
occurrence does not affect
performance.
Metal rim next to
heating element
gets excessively
hot.
Does not apply Does not apply 1. Installation void in
element causing heat to
escape to rim area or
broken casting.
2. Normal temperature is
approximately 200°F.
Runaway surface
control.
1. Faulty infinite switch.
2. Improperly wired.
1. Faulty infinite switch.
2. Improperly wired.
1. Faulty infinite switch.
2. Improperly wired.
Poor performance
when unit is
installed.
1. Knobs on surface controls
indicating incorrect
setting. (knob set to HI
control is actually set on
LO.)
2. Improper wiring or switch
installation.
1. Knobs on surface controls
indicating incorrect
setting. (knob set to HI
control is actually set on
LO.)
2. Improper wiring or switch
installation.
1. Knobs on surface
controls indicating
incorrect setting. (knob
set to HI control is
actually set on LO.)
2. Improper wiring or switch
installation.