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PROBLEM
No indicator lights
are lit on dispenser
control
Ice or water are
not dispensed
when pads are
pressed
Ice maker is not
producing enough
ice or ice is
malformed
Ice maker is not
producing ice
Water filter
indicator light is
red
POSSIBLE CAUSES
Freezer door is not closed.
Refrigerator is not plugged in.
Fuse is blown, or circuit breaker needs to
be reset.
Power outage has occurred.
Refrigerator is in Sabbath Mode.
Freezer door is not closed.
Controls are in lock mode (select models).
Water tank is filling.
Ice maker has just been installed or a
large amount of ice has been used.
Water filter is clogged or needs to be
changed.
Ice maker has just been installed or a
large amount of ice has been used.
Water pressure is too low.
Water filter is clogged or needs to be
changed.
Ice maker arm is up.
Household water supply is not reaching
water valve.
Copper tubing has kinks.
Water pressure is too low.
Check freezer temperature.
Ice bin is not installed properly.
Improper water valve was installed.
Water filter needs to be replaced.
Filter indicator sensor needs to be reset.
Verify that freezer door is closed. Power is removed
from the control when freezer door is opened.
Plug in refrigerator.
Replace any blown fuses.
Check circuit breakers for any tripped circuits.
Call local power company listing to report outage.
See Sabbath Mode page 17.
Verify that freezer door is closed. Power is removed
from the control when freezer door is opened.
See Dispenser Lock page 17.
At initial use, there is an approximate one- to two-
minute delay in dispensing while the internal water
tank is filling.
Wait 24 hours for ice production to begin or for ice
maker to restock after emptied.
Change water filter (see page 18).
Wait 24 hours for ice production to begin or for ice
maker to restock after emptied.
Low water pressure can cause valve to leak.
Water pressure must be between 35 to 100 pounds
per square inch to function properly. A minimum
pressure of 35 pounds per square inch is
recommended for refrigerators with water filters.
Change water filter (see page 18).
Confirm ice maker arm is down. See Automatic Ice
Maker page 15.
See Connecting the Water Supply pages 4 and 5.
Turn off water supply and remove kinks.
If kinks cannot be removed, replace tubing.
Water pressure must be between 35 to 100 pounds
per square inch to function properly.
A minimum pressure of 35 pounds per square inch is
recommended for refrigerators with water filters.
See Temperature Controls pages 8 and 9 to adjust
controls. Freezer must be between 0° to 2° F (-18° to
-17° C) to produce ice.
See Ice Storage Bin page 13.
See Connecting the Water Supply pages 4 and 5.
Self-piercing and
3
⁄16" saddle valves cause low water
pressure and may clog the line over time. The
manufacturer is not responsible for property damage
due to improper installation or water connection.
If filter is not available, replace with bypass filter.
See Water Filter page 18.
See Filter Status Indicator Light page 17.
WHAT TO DO
Ice and Water
Troubleshooting
continued…